2017 was the year that artificial intelligence (AI) generally gained a greater consciousness in the public mind as well as in the minds of many professionals, not the least being those in the broad communication business – especially public relations, advertising, marketing and employee communication. Every time we see a robot mentioned in the mainstream media, there's either a photo of the Terminator or some human-looking machine which feeds our fear – adding to the uncertainty and doubt … [Read more...] about 2018: the year of chatbots, AI and digital personal assistants