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2018: the year of chatbots, AI and digital personal assistants

December 18, 2017 by Neville Hobson 

2017 was the year that artificial intelligence (AI) generally gained a greater consciousness in the public mind as well as in the minds of many professionals, not the least being those in the broad communication business – especially public relations, advertising, marketing and employee communication. Every time we see a robot mentioned in the mainstream media, there's either a photo of the Terminator or some human-looking machine which feeds our fear – adding to the uncertainty and doubt … [Read more...] about 2018: the year of chatbots, AI and digital personal assistants

Filed Under: Artificial Intelligence, Business, Communication, Employee Communication, Marketing, Public Relations, Software, Technology, Trends, Web, Workplace Tagged With: AI, big data, chatbots, DPA, predictions, productivity

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Perspectives at the intersection of business, communication and technology - communicator, blogger and podcaster Neville Hobson analyses and discusses trends, behaviours and practices in digital and social communication to help you understand what they mean for people and organizations. More...

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