Re-imagining the retail banking experience

Retail banking in the UK is set for a radical change in how customers use branches, and what their experiences are like, over the next five years. The Telegraph reports that some major banks are thinking about introducing “express” branches, similar to self-service checkouts in supermarkets. These smaller outlets would be almost completely devoid of human interaction, the Telegraph says. […] Martin Shires of banking technology firm NCR said: “As early as next year, you could see one of the…

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