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customer service

A shout-out to Samsung for great customer service

January 28, 2019 by Neville HobsonĀ 

Galaxy S8 photo from Mozfest 2018

I'm a big fan of Samsung's products especially their Galaxy series of smartphones. My first Samsung smartphone was a Galaxy S3 in 2012. That was followed by an S4 and then an S6. I'm now on a Galaxy S8. The next one might be an S10 as it looks like I'm an even-number kind of Galaxy user, if I go for another Samsung model again. Which, by the way, is not a guarantee with the likes of Huawei and other emerging manufacturers offering leading-edge tech and compelling user experiences often … [Read more...] about A shout-out to Samsung for great customer service

Filed Under: Reviews, Business, Communication, Experiences, Hardware, Mobile, Technology Tagged With: customer service, Galaxy S8, Samsung

The long vision of SpecSavers versus the short-sightedness of Boots

September 7, 2014 by Neville HobsonĀ 

I've always believed that it's the little things that really matter when it comes to excellent customer service. I'm talking about the types of thing that don't require a huge effort by an employee of a company, or a conscious thought that an action is required because of customer engagement training or a policy about customer service. It's more about the willingness and ability of the employee to know instinctively that what he or she does to address a customer need, request or concern will … [Read more...] about The long vision of SpecSavers versus the short-sightedness of Boots

Filed Under: Business, Communication, Experiences, Public Relations, Reputation, Society, Workplace Tagged With: Boots, customer service, SpecSavers

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Perspectives at the intersection of business, communication and technology - communicator, blogger and podcaster Neville Hobson analyses and discusses trends, behaviours and practices in digital and social communication to help you understand what they mean for people and organizations. More...

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