customer service Archives - NevilleHobson.com

A shout-out to Samsung for great customer service
I’m a big fan of Samsung‘s products especially their Galaxy series of smartphones. My first Samsung smartphone was a Galaxy S3 in 2012. That was followed by an S4 and then an S6. I’m now on a Galaxy S8. The next one might be an S10 as it looks like…

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The long vision of SpecSavers versus the short-sightedness of Boots
I’ve always believed that it’s the little things that really matter when it comes to excellent customer service. I’m talking about the types of thing that don’t require a huge effort by an employee of a company, or a conscious thought that an action is required because of customer engagement…

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18 November 2022

As Elon Musk continues remaking Twitter in his own image, I wonder what tomorrow’s Twitter will look like, if it… [...]

20 October 2022

The front page of the i newspaper succinctly portrays the political landscape in the UK this morning. It’s almost beyond… [...]

5 October 2022

The photo you see above of a spectacular post-dawn red sky is the scene that confronted me early on Monday… [...]

30 September 2022

For the past week, I’ve been trying to make some sense of what Liz Truss and Kwasi Kwarteng, Prime Minister… [...]

28 August 2022

Increasing alarm at rising energy costs in the UK has dominated the news agenda in recent weeks, reaching its current… [...]