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crisis communication

HSBC: Crisis management is broken and there are no quick fixes

November 9, 2015 by Neville HobsonĀ 

Credible and candid comments on the state of crisis management today by a man whose company went through its own crisis hell earlier this year. Reporting on a panel discussion in a summary of last month's PR Summit 2015 in The Holmes Report, Arun Sudhaman notes: [...] From creativity to crisis management, via a heavyweight panel that featured communications leaders from HSBC, GM, Danish Crown and Qsoft. And it was HSBC's Pierre Goad that caught the eye, when he candidly admitted to the … [Read more...] about HSBC: Crisis management is broken and there are no quick fixes

Filed Under: Business, Communication, Investor Relations, Marketing, Public Relations, Reputation, Trends Tagged With: crisis communication, HSBC

FIR Interview: Melissa Agnes and Gerard Braud debate “going dark” with social media in a crisis

August 21, 2014 by Neville HobsonĀ 

Social media has become a standard component of crisis communication efforts. In an August 6 blog post, crisis communications and media training consultant Gerard Braud of Braud Communications argued that there could be crisis situations in which institutions would be best served by taking down their Facebook page or other social media outposts. Looking at the flood of negative, critical, and even outrageous comments left to Emory Healthcare's Facebook page after the hospital began … [Read more...] about FIR Interview: Melissa Agnes and Gerard Braud debate “going dark” with social media in a crisis

Filed Under: For Immediate Release Tagged With: crisis communication

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Perspectives at the intersection of business, communication and technology - communicator, blogger and podcaster Neville Hobson analyses and discusses trends, behaviours and practices in digital and social communication to help you understand what they mean for people and organizations. More...

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