It’s hard to know what to fully make of the dreadful mess in which British Airways finds itself today. It follows over three full days of massive disruption to the airline’s business that has resulted in wide scale flight cancellations around the world, huge queues at terminals at the UK’s major airports and many in other countries, and a severe hit on reputation and trust that could cost BA dearly. According to BA, a computer systems failure led to all this. It was caused by a power outage at a data centre near Heathrow airport in London on Saturday May 27, they said. That event knocked out all the airline’s means of managing flights, aircraft movements, passenger bookings, check-ins, baggage […]