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Boots

The long vision of SpecSavers versus the short-sightedness of Boots

September 7, 2014 by Neville HobsonĀ 

I've always believed that it's the little things that really matter when it comes to excellent customer service. I'm talking about the types of thing that don't require a huge effort by an employee of a company, or a conscious thought that an action is required because of customer engagement training or a policy about customer service. It's more about the willingness and ability of the employee to know instinctively that what he or she does to address a customer need, request or concern will … [Read more...] about The long vision of SpecSavers versus the short-sightedness of Boots

Filed Under: Business, Communication, Experiences, Public Relations, Reputation, Society, Workplace Tagged With: Boots, customer service, SpecSavers

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Perspectives at the intersection of business, communication and technology - communicator, blogger and podcaster Neville Hobson analyses and discusses trends, behaviours and practices in digital and social communication to help you understand what they mean for people and organizations. More...

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