One of the feaures of travel these days is the (usually-met) expectation of high internet charges in your hotel. It's common in Europe, for instance, for hotels to charge eye-watering rates to let you get online: charges of £20 or equivalent per day aren't unusual. Some hotels include internet costs in their room rates, treating it as part of the plumbing, as it were. Even if room rates are elevated to cover the cost, it's perceived as a good deal when your experience in the hotel is "free … [Read more...] about The value of free internet
I saw this TV ad for Virgin Atlantic for the first time last night. The airline first used it in 2010. As you can probably tell, I don't watch a lot of TV. :) It captured my imagination. Beautifully made. And it ticks a lot of "connection boxes." Attractive people, terrific sound track - "I'm Feeling Good" - contemporary and futuristic settings, aspirational, even experiential, solid brand value, shows the company as leading edge. I want to fly with people like that! Embedded … [Read more...] about Virgin Atlantic’s got it
British Airways "revolutionises customer service using iPads," says a BA press release on August 17 about a service trial that got quite a bit of attention this week.The airline says it's trialling iPads with 100 cabin crew to enable them to improve the service they give to passengers by, for instance, quickly identifying where they are seated, who they are travelling with, their Executive Club (frequent flyer programme) status and any special meal requests.[...] It gives cabin crew a whole … [Read more...] about Will iPads lead to better customer service?
Overflow from FIR #580 on January 3, 2010. SocialTimes: Airlines & Politicians: Wintry Weather Creates A New Use For Social Media Twitter mashup: #uksnow Map The European Organisation for the Safety of Air Navigation: @eurocontrol Download this podcast (MP3, 4.16Mb; length 10:19) If you want to automatically receive FIR Cuts as theyâ€™re published, subscribe to the RSS feed. (What are FIR Cuts?) … [Read more...] about FIR Cut: Travel and Twitter
All this weekend, I've been experiencing an increasing sense of disbelief when watching TV news reports of the utter chaos in the UK transportation network as a consequence of the severe weather conditions the country has been enduring. Last night, Heathrow airport saw hundreds of stranded passengers spending their second night in the airport terminals in pretty poor circumstances as the airport remained essentially closed, apart from a handful of departures, all weekend. It's a little … [Read more...] about Chaos theory
The hot news in the UK at the moment is about the cold weather. Much of the country - notably Scotland and northeast England - has been gripped in bitter cold and blankets of snow for much of the past week. The news headlines bring citizens' frustrations and exasperation (or is it mainly the media's frustrations and exasperation?) into sharp relief with uniformly critical reporting, commentary and opinion, led by that most sharpest-critical of newspapers, the Daily Mail. No doubt there is much … [Read more...] about UK snow woes
One mobile device that ought to be added to any list of gadgets that epitomizes the Naughties (and there are lots of lists) is the portable satellite navigation device, or sat nav for short. I first used a portable sat nav in 2005 with a rental car in Amsterdam, then bought my own in 2007 and, yesterday, purchased a new device (the one you see here, attached to my car windscreen), something Iâ€™ve been umming and aahing about for weeks if not months. My experience to date with sat navs has … [Read more...] about Navigating sat navs, settled for a Navman
Winter certainly did arrive in many parts of the UK overnight on Thursday with thick snow blanketing much of the eastern and southern parts of England. Friday December the 18th was a day of complete chaos on the roads, on the trains and in the air with motorways impassable â€“ I have first-hand experience of that on the M20 in an abortive drive to join a Eurotunnel Shuttle train to Calais â€“ airports closed and, overnight Friday/Saturday, Eurostar trains broken down in the Channel Tunnel … [Read more...] about It it weren’t a serious matter, it would be a farce