Post Trump, a better system must start in America

The eye-opening scenes of hundreds of people storming the US Capitol in Washington, DC, on Wednesday January 6 – broadcast live and shown on television screens around the world – will have significant effects in the long term on society in general in ways that are hard to immediately imagine or understand. In the US, outrage at what happened that day is growing as greater clarity emerges on those events that many see as encouraged by President Trump. ‘Insurrection’ and…

FIR 202: We Regret any Inconvenience

Of all the topics Shel and I discussed in the December episode of The Hobson & Holtz Report aka FIR 202, published last week, two in particular stand out for me. The first addresses the way in which organisations make apologies to their customers and other stakeholders. With lockdowns, shutdowns and economic gloominess everywhere, the current pandemic provides so many opportunities to do it and do it right. Unfortunately, while the pandemic has sparked an outbreak of corporate apologies, most…

FIR 197: A better social network

The July 2020 episode of The Hobson and Holtz Report, aka FIR 197, features Neville and Shel discussing… Emotional Intelligence as an Internal Communications focus AI avatars as a new tool for training and marketing The latest TikTok news What a better social network might look like The rise of Virtual and Augmented Reality The staggering jobs challenge the world is facing Dan York reports on making video calls better, apps that keep copying each other, Amazon’s new live-streaming for…

FIR ZoomChat 10: Virtual Tours

Among the topics in this week’s FIR ZoomChat: What services companies have introduced during the coronavirus that may (or may not) still be around after it’s all over. Also, Sherrilynne Starkie shares what her museum clients are doing while nobody is allowed in museums, including virtual tours conducted by curators over Instagram Live. Watch Now (You can also listen to or download the MP3 file) [Updated June 4] We experienced a technical difficulty on June 4 that meant we couldn’t…

Boris Johnson’s self-isolating kerfuffle

Yesterday evening, I watched Boris Johnson deliver the daily coronavirus briefing from No 10, with questions from the media entirely devoted to the Dominic Cummings kerfuffle (view on that from the Guardian and the Telegraph). If Boris had thought that his measly statement about it would have been enough so he could move on, he was sorely mistaken. In essence, he robustly defended his advisor saying he had spoken to him at length and was satisfied that his actions in…

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