Chatbots are all the rage at the moment. These clever computer programs (algorithms, to be more precise) are popping up everywhere online to help you with mundane tasks from getting a weather forecast or currency exchange rate to travel planning to online shopping. Organizations everywhere are experimenting with these useful bits of technology, with varying degrees of success as part of the learning process (remember what happened to Microsoft's Tay earlier this year?). If you use Siri … [Read more...] about Give your chatbot some real personality
The Championships, Wimbledon 2016 started yesterday, June 27, and run until July 10. During these two weeks of intense competition, Wimbledon and the competing players will be names and brands in an event that will not only be on television screens large and small across the globe in real time and recorded, but also available and accessible on myriad devices, from smartwatches to big-screen PCs, almost anything that can connect to the global internet any time anywhere. To be sure, there's … [Read more...] about Meet the omni-channel experience that is Wimbledon 2016
Augmented reality will be a huge part of our individual and collective experiences in the not too distant future. Our daily lives will be like a journey in virtual reality except in actual reality, immersively overlaid with personalized information that we will engage with, where everything we do is part of a giant contest that awards points to reward behaviours and actions. This is a future vision that I think is persuasively presented in a high-definition video (embedded below) that runs a … [Read more...] about Hyper reality: merging physical and virtual realities
Last week, mobile operator Three UK announced it will block advertising on its network in a trial taking place in mid June. Three's action marks a new milestone in long-running arguments about online advertising between the online advertising industry, individual web publishers, and consumers who are the targets for much of that content. There's growing opinion - authenticated, so to speak, by the increasing use of software to block online advertising - that a large proportion of … [Read more...] about Ad blocking: reaching a tipping point for advertisers, publishers and consumers
Like robots, artificial intelligence and machine learning, one topic getting a lot of attention at the moment is chatbots. Much of the news and commentary about these relatively simple computer programs have been on the negative side - Microsoft's Tay, for instance, and the blanket coverage of the conversational meltdown that happened within days of the chatbot's public trial in March. Not a good pointer to the utility and value of such algorithms! (I noticed, btw, that the Tay URL currently … [Read more...] about Are chatbots in the workplace the entry point to cognitive personal assistants?
One of the most credible articles I've read this year on what's happening with live online video appeared in the Guardian last week. Written by Jerry Daykin, a global digital partner at Carat UK, the feature describes a complex landscape where live-video tools like Periscope, Facebook Live Video and Snapchat enable individuals to create and share content on-demand, yet highlights an issue that could have a big impact on how this landscape continues to evolve: A growing problem for social … [Read more...] about Lights, camera, action: the unexpected rise of live online video
Catching up this weekend with news and information in Inoreader, my RSS reader of choice on every device I use, I selected a good dozen or so stories to blog about when time permits. They all join a long list of in-draft posts that, by the time I really do get moments to complete and publish them, the attention opportunities will probably be long past. So I'll share some of the actual stories directly in this aggregate post that might enlighten your Sunday/Monday morning reading if you hadn't … [Read more...] about 3 great reads for this week