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What next for Facebook?

March 25, 2018 by Neville Hobson 

Even if you're not interested in nor a user of Facebook, you'd have been hard pressed indeed to have avoided the blaze of publicity about the social networking site every day this past week. That blaze has been white hot in its ferocity and intensity on alleged wrong-doing by the American firm, and by a British political consulting and data mining company called Cambridge Analytica, over the mishandling of data related to more than 50 million users that allegedly played a significant role in … [Read more...] about What next for Facebook?

Filed Under: Business, Communication, Ethics, Investor Relations, Public Relations, Reputation, Social Media, Social Networks, Society, Software, Technology, Web Tagged With: Cambridge Analytica, Facebook

For Immediate Release 109: CEOs Torturing English

October 17, 2017 by Neville Hobson 

Shel and I recorded the October edition of the monthly Hobson & Holtz Report. This month’s topics: Three distinguished PhDs propose a Magna Carta for Artificial Intelligence. Too soon? Research establishes a connection between CEOs who mangle English during analyst calls and falling share prices. What can PR agencies and associations do to build a reputation of trust in the wake of the Bell Pottinger scandal? New data points reinforce the importance of companies taking … [Read more...] about For Immediate Release 109: CEOs Torturing English

Filed Under: Artificial Intelligence, Business, Communication, For Immediate Release, Investor Relations, Marketing, Politics, Public Relations, Reputation, Social Media, Software, Technology, Web Tagged With: activism, brand advocacy, CEO, Dove, Facebook, Magna Carta, Trust, Unilever

HSBC: Crisis management is broken and there are no quick fixes

November 9, 2015 by Neville Hobson 

Credible and candid comments on the state of crisis management today by a man whose company went through its own crisis hell earlier this year. Reporting on a panel discussion in a summary of last month's PR Summit 2015 in The Holmes Report, Arun Sudhaman notes: [...] From creativity to crisis management, via a heavyweight panel that featured communications leaders from HSBC, GM, Danish Crown and Qsoft. And it was HSBC's Pierre Goad that caught the eye, when he candidly admitted to the … [Read more...] about HSBC: Crisis management is broken and there are no quick fixes

Filed Under: Business, Communication, Investor Relations, Marketing, Public Relations, Reputation, Trends Tagged With: crisis communication, HSBC

TalkTalk: Is it time to RunRun?

October 25, 2015 by Neville Hobson 

It's the stuff of PR nightmares - a company embroiled in its most significant crisis, one that has wider implications in society at large, with negative press and other opinion wherever you look, watch and listen; and photos (like the one in Saturday's Telegraph, above) presenting a carefree image of its CEO looking like he or she is thinking about anything but the crisis, its effect on stakeholder groups including employees, customers and shareholders, and how to get through it to the other … [Read more...] about TalkTalk: Is it time to RunRun?

Filed Under: Business, Communication, Investor Relations, Leadership, Public Relations, Reputation, Society, Technology, Web Tagged With: #talktalkhack, TalkTalk

VW: Recalling a reputation

October 9, 2015 by Neville Hobson 

The Volkswagen emissions-test-cheating scandal moved on a few miles/kilometres this week with developments that saw the VW group headquarters and some employees' homes raided by German prosecutors and criminal investigators, the CEO of the US subsidiary hauled in front of the US Congress to explain what happened (and where he admitted he knew about the cheating in 2014), finger-pointing gets underway, dire warnings emerge about potential restructuring and job losses, and a share price that has … [Read more...] about VW: Recalling a reputation

Filed Under: Business, Communication, Investor Relations, Leadership, Marketing, Public Relations, Reputation, Society Tagged With: #dieselgate, Volkswagen

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Perspectives at the intersection of business, communication and technology - communicator, blogger and podcaster Neville Hobson analyses and discusses trends, behaviours and practices in digital and social communication to help you understand what they mean for people and organizations. More...

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