One of the lingering impressions I have of the NHS is of an organization that's cornered the market in laser-printer labels. That's not to criticise or belittle an incredible public service in the UK that, in my experience, offers outstanding healthcare services at zero or low cost to patients. The provision of care is peerless; it's how the organization is administered that isn't. I recall hospital visits and physio sessions a few years ago when I suffered a leg injury where my … [Read more...] about Cyberattack: The lack of serious intent for the NHS is not a role model
For much of the past decade, Millennials has been the generation that was the comparative one whenever anyone talked about behavioural and other differences between generations in contemporary society. Not only in the cultural and consumer contexts but also in the workplace. It's fair to say that marketers and brand managers now understand a great deal about that generation in terms of behaviours, expectations, preferences and other consumer indicators. Employers understand much about them in … [Read more...] about Generation Z vs Millennials: There’s quite a difference
Among the big topics that will dominate the news in 2017, a prominent one will undoubtedly be artificial intelligence or AI. It's a huge topic, one that gathered momentum in 2016 to grab our attention and showcase both opportunity and risk with news and opinion often focused on a dystopian future that has plans to eliminate jobs currently done by human beings and replace them with robots. (Or maybe not.) Wherever you look, there's so much differing opinion on the impact of AI and … [Read more...] about How to put AI into cognitive perspective
One of the most credible research efforts into trust in organizations is the Edelman Trust Barometer, a report published annually since 2000 by the Edelman PR firm. The 2016 report, published in January, surveyed 33,000 people in 28 countries worldwide and provides rich insights from the analysis of respondents' opinions on a wide range of topics under the broad umbrella term 'trust.' You can read the report for detailed information. I referenced this report in a presentation I gave last … [Read more...] about Trust: the key to employee advocacy success
Like robots, artificial intelligence and machine learning, one topic getting a lot of attention at the moment is chatbots. Much of the news and commentary about these relatively simple computer programs have been on the negative side - Microsoft's Tay, for instance, and the blanket coverage of the conversational meltdown that happened within days of the chatbot's public trial in March. Not a good pointer to the utility and value of such algorithms! (I noticed, btw, that the Tay URL currently … [Read more...] about Are chatbots in the workplace the entry point to cognitive personal assistants?