I'm a big fan of Samsung's products especially their Galaxy series of smartphones. My first Samsung smartphone was a Galaxy S3 in 2012. That was followed by an S4 and then an S6. I'm now on a Galaxy S8. The next one might be an S10 as it looks like I'm an even-number kind of Galaxy user, if I go for another Samsung model again. Which, by the way, is not a guarantee with the likes of Huawei and other emerging manufacturers offering leading-edge tech and compelling user experiences often … [Read more...] about A shout-out to Samsung for great customer service
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British Airways "revolutionises customer service using iPads," says a BA press release on August 17 about a service trial that got quite a bit of attention this week.The airline says it's trialling iPads with 100 cabin crew to enable them to improve the service they give to passengers by, for instance, quickly identifying where they are seated, who they are travelling with, their Executive Club (frequent flyer programme) status and any special meal requests.[...] It gives cabin crew a whole … [Read more...] about Will iPads lead to better customer service?
Customer Service by Peter Shankman. FIR Book Reviews editor Bob LeDrew reviews Peter Shankman's Customer Service: New Rules for a Social Media World. PR Week has described Peter as "redefining the art of networking," and Investor's Business Daily has called him "crazy, but effective." Peter is best known for founding Help A Reporter Out (HARO), which in under a year became the de-facto standard for thousands of journalists looking for sources on deadline, offering them more … [Read more...] about FIR Book Review: Customer Service by Peter Shankman
The following is a guest post by David Murton, a professional writer and blogger with a particular interest in the open source Drupal platform. David has been helping companies build and maintain their online relationships with customers since 2006. He is affiliated with A Small Orange, a web hosting provider, linked to in the post. On a more personal note, David is an avid piano and accordion player, drawn especially to music of the classical and romantic periods. Too many companies treat … [Read more...] about Customer service can make or break your business
Overflow from FIR #511 on December 21, 2009. Google News: Eurostar. TechCrunch Europe: As hundreds of Eurostar passengers languish, Eurostar ignores Twitter. We Are Social: A note about todayâ€™s Eurostar crisis. Little break, big difference: Our apologies. Download this podcast (2.45Mb, 6:14) If you want to automatically receive FIR Cuts as theyâ€™re published, subscribe to the RSS feed. (What are FIR Cuts?) … [Read more...] about FIR Cut: Snow, customer service and crisis communication make Eurostar’s perfect storm