September 11 remembered

Today marks the 20th anniversary of the infamous terrorist attacks in the United States on September 11, 2001. Today, people around the world will pause to remember 9/11 – that terrible day twenty years ago. Almost 3,000 people from 90 countries lost their lives when two hijacked planes were crashed into the twin towers of New York’s World Trade Center, causing their total collapse and the deaths of thousands, with another hijacked plane crashing into the Pentagon in Washington DC.…

Why your communication goal must be smart and measurable

As every communicator knows you start your communication plan with a measurable goal, one that lets you demonstrate whether or not the outcome of executing on your plan achieved the goal you established. To be genuinely worthwhile, though, a goal needs to be much more than that. It also needs to be smart. Rather, SMART: Specific – target a specific area for improvement. Measurable – quantify or at least suggest an indicator of progress. Assignable – specify who will do…

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