FIR 202: We Regret any Inconvenience

Of all the topics Shel and I discussed in the December episode of The Hobson & Holtz Report aka FIR 202, published last week, two in particular stand out for me. The first addresses the way in which organisations make apologies to their customers and other stakeholders. With lockdowns, shutdowns and economic gloominess everywhere, the current pandemic provides so many opportunities to do it and do it right. Unfortunately, while the pandemic has sparked an outbreak of corporate apologies, most…

SDF42: 2020 Caught in the Gaslights

Last week, we published the 42nd episode of the Small Data Forum podcast. As this is December, this is our Christmas Special that, in previous years, we have recorded live from the Olivelli restaurant in south London where Sam, Thomas and I enjoy some outstanding Italian cuisine and wine, during which we put the world to rights, analysing and dissecting the uses and abuses of data big and small that have dominated politics, business, and public life in 2020. This…

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