Of all the topics Shel and I discussed in the December episode of The Hobson & Holtz Report aka FIR 202, published last week, two in particular stand out for me. The first addresses the way in which organisations make apologies to their customers and other stakeholders. With lockdowns, shutdowns and economic gloominess everywhere, the current pandemic provides so many opportunities to do it and do it right. Unfortunately, while the pandemic has sparked an outbreak of corporate … [Read more...] about FIR 202: We Regret any Inconvenience
Archives for 2020
SDF42: 2020 Caught in the Gaslights
Last week, we published the 42nd episode of the Small Data Forum podcast. As this is December, this is our Christmas Special that, in previous years, we have recorded live from the Olivelli restaurant in south London where Sam, Thomas and I enjoy some outstanding Italian cuisine and wine, during which we put the world to rights, analysing and dissecting the uses and abuses of data big and small that have dominated politics, business, and public life in 2020. This year, the pandemic put … [Read more...] about SDF42: 2020 Caught in the Gaslights
SDF 40: We’re not in Kansas anymore
Thomas, Sam and I recorded episode 40 of our Small Data Forum podcast last week with strong and trenchant opinions on the forthcoming US presidential election. It's a topic we have discussed in many episodes this year, principally considering the Trump Effect that four years of this man in the White House has had on America and the wider world - disastrous or MAGA depending on your point of view. So now we are but days away from an event that will undoubtedly have a huge impact on America … [Read more...] about SDF 40: We’re not in Kansas anymore
FIR 200: Tune out for better wellbeing
In the October edition of the 'Hobson and Holtz Report,' episode 200 in the FIR podcast series, Shel and I covered a lot of ground in our one-hour discussion that it's hard to pick a stand-out: all are highly topical issues that are worthy of discussion and perhaps prompting thought and opinion from you as you listen. But if I had to pick one as a stand-out, it would be the topic we started this episode with - how the pandemic has impacted wellbeing at work globally. This is a pretty hot … [Read more...] about FIR 200: Tune out for better wellbeing
FIR 198: Is #WFH the post-pandemic future?
What coronavirus will do to our offices and homes post-pandemic is a question that prompts multiple answers on a daily basis. If there are ten questions, you'll find ten different answers. About the only thing that's consistently equal in opinion is that there will be change and it will be profound. It's a big topic that exercised Shel and I in the August 2020 episode of The Hobson and Holtz Report aka FIR 198. We anchored the discussion with a broad-brush picture painted by the BBC that … [Read more...] about FIR 198: Is #WFH the post-pandemic future?
FIR 197: A better social network
The July 2020 episode of The Hobson and Holtz Report, aka FIR 197, features Neville and Shel discussing… Emotional Intelligence as an Internal Communications focusAI avatars as a new tool for training and marketingThe latest TikTok newsWhat a better social network might look likeThe rise of Virtual and Augmented RealityThe staggering jobs challenge the world is facing Dan York reports on making video calls better, apps that keep copying each other, Amazon’s new live-streaming for … [Read more...] about FIR 197: A better social network
FIR 196: Speak up, Twitter
The June 2020 episode of The Hobson and Holtz Report features Neville and Shel discussing… Their appearance on Joe Jaffe’s broadcast showA report on the all-virtual IABC World ConferenceTwitter’s move to let users record and tweet audio (but only on iOS for now)Three new blockchain developments of interest to communicatorsFlipboard’s new Storyboard featureA user email that prompted Merriam-Webster to update a dictionary definitionHow Wikipedia became a battleground for racial … [Read more...] about FIR 196: Speak up, Twitter
FIR ZoomChat 10: Virtual Tours
Among the topics in this week’s FIR ZoomChat: What services companies have introduced during the coronavirus that may (or may not) still be around after it’s all over. Also, Sherrilynne Starkie shares what her museum clients are doing while nobody is allowed in museums, including virtual tours conducted by curators over Instagram Live. Watch Now (You can also listen to or download the MP3 file) [Updated June 4] We experienced a technical difficulty on June 4 that meant we couldn't … [Read more...] about FIR ZoomChat 10: Virtual Tours