FIR 202: We Regret any Inconvenience

Of all the topics Shel and I discussed in the December episode of The Hobson & Holtz Report aka FIR 202, published last week, two in particular stand out for me. The first addresses the way in which organisations make apologies to their customers and other stakeholders. With lockdowns, shutdowns and economic gloominess everywhere, the current pandemic provides so many opportunities to do it and do it right. Unfortunately, while the pandemic has sparked an outbreak of corporate apologies, most…

SDF42: 2020 Caught in the Gaslights

Last week, we published the 42nd episode of the Small Data Forum podcast. As this is December, this is our Christmas Special that, in previous years, we have recorded live from the Olivelli restaurant in south London where Sam, Thomas and I enjoy some outstanding Italian cuisine and wine, during which we put the world to rights, analysing and dissecting the uses and abuses of data big and small that have dominated politics, business, and public life in 2020. This…

SDF 40: We’re not in Kansas anymore

Thomas, Sam and I recorded episode 40 of our Small Data Forum podcast last week with strong and trenchant opinions on the forthcoming US presidential election. It’s a topic we have discussed in many episodes this year, principally considering the Trump Effect that four years of this man in the White House has had on America and the wider world – disastrous or MAGA depending on your point of view. So now we are but days away from an event…

FIR 200: Tune out for better wellbeing

In the October edition of the ‘Hobson and Holtz Report,’ episode 200 in the FIR podcast series, Shel and I covered a lot of ground in our one-hour discussion that it’s hard to pick a stand-out: all are highly topical issues that are worthy of discussion and perhaps prompting thought and opinion from you as you listen. But if I had to pick one as a stand-out, it would be the topic we started this episode with – how the…

FIR 198: Is #WFH the post-pandemic future?

What coronavirus will do to our offices and homes post-pandemic is a question that prompts multiple answers on a daily basis. If there are ten questions, you’ll find ten different answers. About the only thing that’s consistently equal in opinion is that there will be change and it will be profound. It’s a big topic that exercised Shel and I in the August 2020 episode of The Hobson and Holtz Report aka FIR 198. We anchored the discussion with a…

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