One of the feaures of travel these days is the (usually-met) expectation of high internet charges in your hotel. It’s common in Europe, for instance, for hotels to charge eye-watering rates to let you get online: charges of £20 or equivalent per day aren’t unusual.

Some hotels include internet costs in their room rates, treating it as part of the plumbing, as it were. Even if room rates are elevated to cover the cost, it’s perceived as a good deal when your experience in the hotel is “free internet.”

That’s been the case in my hotel, the Luxor in Las Vegas, where I’ve been staying during this week. They say quite clearly that unlimited internet access is included in the room rate.

But I wonder what the Mandalay Bay Hotel is thinking with its pricing – just look at the screenshot of their website showing their rate when I visited the site on my smartphone. The screenshot shows $525. Not a typo!

I have no idea what the Mandalay’s pricing goals or philosophy are, and the place where I accessed their website was in the convention centre attached to the hotel. But the price is eye-watering nevertheless, don’t you think?

I wonder when it will become a common competitive differentiator for hotels and other public places to offer you “free internet.” It might be the difference for a connected traveller to choose your place instead of another when he or she can get online with wifi or a wired connection without fuss or concern.

Perception is everything.

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39 responses to “The value of free internet”

  1. Daniel Stoddart avatar

    Looks like I won't be staying at Mandalay Bay anytime soon. Then again, I'm the type of person who can't understand the allure of Lost Wages, Nevada. Perhaps it's my mathematical education.

  2. Neville Hobson avatar

    +Daniel Stoddart choice is such a wonderful thing.

  3. Rich Fisher avatar

    Hmm. I'm thinking wireless hotspot is the way to go. Or iPad with wireless access and a keyboard.

  4. Neville Hobson avatar

    +Rich Fisher in the Luxor, the internet is wired. So a problem if you have mobile devices that don't have ethernet ports.I've been using Connectify.me, a really cool Windows application that makes my netbook a wifi hotspot so smartphones, etc, can get connected too.

  5. Neville Hobson avatar

    +Rich Fisher in the Luxor, the internet is wired. So a problem if you have mobile devices that don't have ethernet ports.I've been using Connectify.me, a really cool Windows application that makes my netbook a wifi hotspot so smartphones, etc, can get connected too.

  6. Rich Fisher avatar

    Well, hopefully I would be able to put the bill on my expense report then!

  7. Rich Fisher avatar

    Well, hopefully I would be able to put the bill on my expense report then!

  8. Brian Wagner avatar

    That is one heck of a way to push you into the casino.

  9. Brian Wagner avatar

    That is one heck of a way to push you into the casino.

  10. Antonio Rocha avatar

    The Motel 8 right behind the Mandalay Bay has free wifi! http://motel8lasvegas.yolasite.com/

  11. Antonio Rocha avatar

    The Motel 8 right behind the Mandalay Bay has free wifi! http://motel8lasvegas.yolasite.com/

  12. Rich Fisher avatar

    And the Motel 8 has pre-starched sheets!

  13. Rich Fisher avatar

    And the Motel 8 has pre-starched sheets!

  14. Antonio Rocha avatar

    one of the comments in the Google Maps listing for Motel 8 states: Drug Dealers and Hookers kept me awake all night.

    Wait, people sleep in Vegas?

  15. Antonio Rocha avatar

    one of the comments in the Google Maps listing for Motel 8 states: Drug Dealers and Hookers kept me awake all night.

    Wait, people sleep in Vegas?

  16. David Henry avatar

    It may be $525, but you get a 100Gb pipe… not really. Sounds like 'SmartCity Networks' is running their convention area.

  17. David Henry avatar

    It may be $525, but you get a 100Gb pipe… not really. Sounds like 'SmartCity Networks' is running their convention area.

  18. James Cridland avatar

    That easily beats my all time high of the Athens Hilton, which charges the comparatively cheap $55 a night.
    http://james.cridland.net/blog/hilton-hotels-should-come-clean-about-their-internet-charges/ has more.

    That is a convention centre price, though. And I bet you are interested what the Las Vegas Convention Centre costs, aren't you? Hold on there, caller…

    …and I'm back. For internet in the booth we're in in the LVCC, we'll be charged (for one computer only, no routers or sharing allowed): … drum roll … $1245 + 8% sales tax.

  19. James Cridland avatar

    That easily beats my all time high of the Athens Hilton, which charges the comparatively cheap $55 a night.
    http://james.cridland.net/blog/hilton-hotels-should-come-clean-about-their-internet-charges/ has more.

    That is a convention centre price, though. And I bet you are interested what the Las Vegas Convention Centre costs, aren't you? Hold on there, caller…

    …and I'm back. For internet in the booth we're in in the LVCC, we'll be charged (for one computer only, no routers or sharing allowed): … drum roll … $1245 + 8% sales tax.

  20. Antonio Rocha avatar

    Damn, I get upset when it's $10 for the day. If work is covering it that's one thing, but when it's personal, paying anything is a bummer.

  21. Antonio Rocha avatar

    Damn, I get upset when it's $10 for the day. If work is covering it that's one thing, but when it's personal, paying anything is a bummer.

  22. Daniel Stoddart avatar

    I guess they figure "hey, people here are burning money anyway, why not charge $500+?"

  23. Daniel Stoddart avatar

    I guess they figure "hey, people here are burning money anyway, why not charge $500+?"

  24. James Cridland avatar

    I am, however, quite happy for hotels to charge for wifi, as long as they tell me first. $5 for a day's wifi avoids people from misusing it, and you're a little less likely to be given a wifi connection that takes five minutes to download the BBC News front page.

  25. James Cridland avatar

    I am, however, quite happy for hotels to charge for wifi, as long as they tell me first. $5 for a day's wifi avoids people from misusing it, and you're a little less likely to be given a wifi connection that takes five minutes to download the BBC News front page.

  26. Rich Fisher avatar

    Another reason I love my iPad. It's a bitch to work on but as long as I have AT&T coverage, I have internet.

  27. Rich Fisher avatar

    Another reason I love my iPad. It's a bitch to work on but as long as I have AT&T coverage, I have internet.

  28. Alastair McKenzie avatar

    Meh, just makes them look a bit silly, greedy, and out of touch.

  29. Alastair McKenzie avatar

    Meh, just makes them look a bit silly, greedy, and out of touch.

  30. Neville Hobson avatar

    +James Cridland agree, James, re prior notification of cost. But imo, still a short-sighted approach. I'm far happier with "free internet".

  31. Rich Fisher avatar

    Don't get him started on the mini fridge!

  32. Richard Aucock (@richardaucock) avatar

    This makes me vicious: I travel a lot and having to fork out so much so often is so deeply frustrating! Didn’t the roots of WiFi lie in free access for all?

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