Your FIR co-hosts are planning an interview for next week with Altimeter Group‘s Jeremiah Owyang about the release of a new study, "Social Business Readiness," released today – the presentation is embedded below. In preparation for the interview, we’re sharing some of the study’s highlights in this post. Let us…
It started with a tweet: news from IT industry analysts Gartner as reported by TechCrunch that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010. TechCrunch added that worldwide social CRM is projected…
Skype celebrated its eighth anniversary a couple of days ago, quietly and with little fanfare. The internet phone service has come a very long way in this relatively short time. What started in 2003 as a program you installed on your computer that let you make phone calls over the…
Via Reuters: World renowned computer hacker, Kevin Mitnick, shows you step-by-step how the News of the World journalists hacked into private voicemails. Shockingly easy to do with some open source software as Mitnick explains. If you access your mobile phone voicemail without a password, is that a risk worth taking?…
Content summary: Shel’s in San Diego; listen to this week’s Friday Rock Show with Neville as guest presenter; listener comments discussion; Ragan promo; News That Fits: community management trends from Altimeter’s Jeremiah Owyang, Dan York reports on the Irene social media hurricane and more, the Media Monitoring Minute with CustomScoop,…
It’s late summer bank holiday weekend in the UK, noted in the cultural calendar as not only the conclusion of the Edinburgh Festival Fringe but also for two big music festivals – Reading and Leeds – where thousands of music fans congregate over three days to enjoy some terrific live…
Yesterday, Home Secretary Theresa May met with representatives of Facebook, Twitter and BlackBerry Messenger and the police in a widely-reported get-together to discuss the rights and responsibilities of the users of social networks, and the rights and responsibilities of the networks themselves, in times of civil disorder. If you take…
Whenever China is a topic of business conversation, a communication service that’s talked about is Sina Weibo. The micro-blogging service – China’s Twitter equivalent – got mainstream attention outside China last month over its use as a primary communication channel in the aftermath of the Wenzhou bullet-train crash which millions…
