Your FIR co-hosts are planning an interview for next week with Altimeter Group's Jeremiah Owyang about the release of a new study, "Social Business Readiness," released today - the presentation is embedded below. In preparation for the interview, we're sharing some of the study's highlights in this post. Let us know in comments here or in the FIR Friendfeed room if there are any questions you'd like us to ask Jeremiah. Social Readiness: How Advanced Companies Prepare View … [Read more...] about FIR Interview upcoming on Altimeter Group’s Social Business Readiness survey
Archives for August 2011
How do you define social CRM?
It started with a tweet: news from IT industry analysts Gartner as reported by TechCrunch that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010. TechCrunch added that worldwide social CRM is projected to total $820 million in 2011. Among first retweeters was brand strategist Olivier Blanchard (@thebrandbuilder on Twitter). His tweet was retweeted by analytics expert Chuck Hemann … [Read more...] about How do you define social CRM?
Skype’s impact eight years on
Skype celebrated its eighth anniversary a couple of days ago, quietly and with little fanfare. The internet phone service has come a very long way in this relatively short time. What started in 2003 as a program you installed on your computer that let you make phone calls over the internet (via something quite techie called VoIP), as well as text chat with other Skype users, has evolved into a sophisticated communication system embracing audio, video, mobile, group calling, texting, Facebook … [Read more...] about Skype’s impact eight years on
How to hack a phone like News of The World journalists did
Via Reuters: World renowned computer hacker, Kevin Mitnick, shows you step-by-step how the News of the World journalists hacked into private voicemails. Shockingly easy to do with some open source software as Mitnick explains. If you access your mobile phone voicemail without a password, is that a risk worth taking? (Background: News International phone hacking scandal) Related post: Can they handle the truth? … [Read more...] about How to hack a phone like News of The World journalists did
The Hobson and Holtz Report – Podcast #614: August 29, 2011
Content summary: Shel's in San Diego; listen to this week's Friday Rock Show with Neville as guest presenter; listener comments discussion; Ragan promo; News That Fits: community management trends from Altimeter's Jeremiah Owyang, Dan York reports on the Irene social media hurricane and more, the Media Monitoring Minute with CustomScoop, was Irene a hurricane of media hype?, the Mortons/Peter Shankman airport steak event stimulates multiple-channel conversations, Michael Netzley reports from … [Read more...] about The Hobson and Holtz Report – Podcast #614: August 29, 2011
Rock your holiday weekend
It's late summer bank holiday weekend in the UK, noted in the cultural calendar as not only the conclusion of the Edinburgh Festival Fringe but also for two big music festivals - Reading and Leeds - where thousands of music fans congregate over three days to enjoy some terrific live sounds. If you can't get to Reading or Leeds this weekend (or even if you can), you can also enjoy some terrific sounds with this week's episode of The Friday Rock Show with Ewan Spence which I had the great … [Read more...] about Rock your holiday weekend
Common sense prevails on social disorder and social networks
Yesterday, Home Secretary Theresa May met with representatives of Facebook, Twitter and BlackBerry Messenger and the police in a widely-reported get-together to discuss the rights and responsibilities of the users of social networks, and the rights and responsibilities of the networks themselves, in times of civil disorder. If you take some newspaper headlines at face value, you'd think the very fabric of freedom of speech had been under threat by a government hell bent on shutting down such … [Read more...] about Common sense prevails on social disorder and social networks
How people tweet in China
Whenever China is a topic of business conversation, a communication service that's talked about is Sina Weibo. The micro-blogging service - China's Twitter equivalent - got mainstream attention outside China last month over its use as a primary communication channel in the aftermath of the Wenzhou bullet-train crash which millions of people used as a means to openly criticize the Chinese authorities. If you're doing business in China, or if you're simply interested in what's going on there … [Read more...] about How people tweet in China