FIR Interview upcoming on Altimeter Group’s Social Business Readiness survey

Your FIR co-hosts are planning an interview for next week with Altimeter Group‘s Jeremiah Owyang about the release of a new study, "Social Business Readiness," released today – the presentation is embedded below. In preparation for the interview, we’re sharing some of the study’s highlights in this post. Let us know in comments here or in the FIR Friendfeed room if there are any questions you’d like us to ask Jeremiah. Social Readiness: How Advanced Companies Prepare View more documents…

How do you define social CRM?

It started with a tweet: news from IT industry analysts Gartner as reported by TechCrunch that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010. TechCrunch added that worldwide social CRM is projected to total $820 million in 2011. Among first retweeters was brand strategist Olivier Blanchard (@thebrandbuilder on Twitter). His tweet was retweeted by analytics expert Chuck Hemann (@chuckhemann on Twitter) who…

Skype’s impact eight years on

Skype celebrated its eighth anniversary a couple of days ago, quietly and with little fanfare. The internet phone service has come a very long way in this relatively short time. What started in 2003 as a program you installed on your computer that let you make phone calls over the internet (via something quite techie called VoIP), as well as text chat with other Skype users, has evolved into a sophisticated communication system embracing audio, video, mobile, group calling, texting,…

How to hack a phone like News of The World journalists did

Via Reuters: World renowned computer hacker, Kevin Mitnick, shows you step-by-step how the News of the World journalists hacked into private voicemails. Shockingly easy to do with some open source software as Mitnick explains. If you access your mobile phone voicemail without a password, is that a risk worth taking? (Background: News International phone hacking scandal) Related post: Can they handle the truth?

The Hobson and Holtz Report – Podcast #614: August 29, 2011

Content summary: Shel’s in San Diego; listen to this week’s Friday Rock Show with Neville as guest presenter; listener comments discussion; Ragan promo; News That Fits: community management trends from Altimeter’s Jeremiah Owyang, Dan York reports on the Irene social media hurricane and more, the Media Monitoring Minute with CustomScoop, was Irene a hurricane of media hype?, the Mortons/Peter Shankman airport steak event stimulates multiple-channel conversations, Michael Netzley reports from Singapore, Pollstream promo, Boehringer is a good example of how…

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