Content Summary: Josh Bernoff and Ted Schadler, co-authors of the new book, Empowered, discuss how employee HEROes can drive customer service and satisfaction if their employers are willing to empower them. The book, a follow-up to Groundswell which Bernoff co-wrote […]
Month: October 2010
Say all you want about citizen journalism, fast-breaking news on Twitter that is way faster than the mainstream media, etc – when it comes to one online news source above all that you trust, that source for me is the […]
I sat in a darkened basement conference room at the Royal Aeronautical Society in Mayfair yesterday morning, listening to some terrific presentations and insights at the Echo Research ‘Fit for the Future 2010’ summit. Of the more than 100 people […]
If you’ve been business blogging for some time, or involved in social media for business since 2005 or thereabouts, you probably know about Kryptonite. The case of the Kryptonite bike lock and how it could be cracked open with a […]
Who has the top blogs in the the UK that cover technology and online marketing, two categories of blogs that typically interest many readers of this blog? ‘Top’ can be a subjective word and there are plenty of classifications out […]
Content summary: Next FIR Live on Oct 9 with Josh Bernoff and Ted Schadler; please vote for FIR at Podcast Alley; Neville’s judging the #somecommawards; listener comments discussion; 5 minutes on… how PR might use TwTroulette, in the future all […]
Ever since TweetDeck appeared on the Twitter scene in 2008, I’ve been a user and a big fan. Since then, it’s been the primary way I interact with Twitter on my computer desktop. Even though I don’t use many of […]
Spam: a scourge of contemporary life. I’m talking about the digital variety rather than the savoury meat product originating in a mists-of-time, analogue age. Just about the worst kind of spam I see is that which purports to be relevant […]