Month: September 2010

  • Next FIR Live on Oct 9 with Josh Bernoff and Ted Schadler

    Companies that encourage their HEROes – the label Josh Bernoff and Ted Schadler apply to highly-empowered and resourceful employees whose experiments and innovations on customers’ behalf result in extraordinary customer service – reap the benefits. That’s the subject up for…

  • The Hobson and Holtz Report – Podcast #566: September 27, 2010

    Content summary: Neville and Shel together for the first time in a couple weeks; Jeanne C. Meister interview and Dell SMaC Talk panel discussion have both been posted; listener comments; 5 minutes on… open employee access to social media in…

  • Figuring out the state of the blogosphere

    At one time, in the early days of social media when it was simply known as ‘blogging,’ the only service you gave any really serious attention to was Technorati. If you wanted to know who was who in blogging, you…

  • FIR Speakers and Speeches: Panel discussion at Dell SMaC Talk Unconference, London

    Engaging and energizing employees around its social media successes and strategy was the foundation underpinning the Dell "SMaC Talk Unconference," an event for employees in the computer maker’s EMEA region which took place in London on September 21, 2010. Part…

  • FIR Interview: Jeanne C. Meister, co-author, "The 2020 Workplace"

    By 2020, five distinct generations will be employed by organizations, presenting a broad set of challenges and opportunities for organizations. The 2020 Workplace is based on two comprehensive studies conducted by the authors, Jeanne Meister and Karie Willyerd, exploring the…