Companies that encourage their HEROes - the label Josh Bernoff and Ted Schadler apply to highly-empowered and resourceful employees whose experiments and innovations on customers' behalf result in extraordinary customer service - reap the benefits. That's the subject up for discussion on the next FIR Live with the co-authors of Empowered, the follow-up to the hugely popular Groundswell. The show, which you're encouraged to be part of by calling in or participating in the live chat room, is set … [Read more...] about Next FIR Live on Oct 9 with Josh Bernoff and Ted Schadler
Archives for September 2010
Content summary: Neville and Shel together for the first time in a couple weeks; Jeanne C. Meister interview and Dell SMaC Talk panel discussion have both been posted; listener comments; 5 minutes on... open employee access to social media in British Columbia, top 10 PR measurement mistakes from Katie Paine, security issue warnings about the early release of open-source social network platform Diaspora, BP searches for a new PR chief; Media Monitoring Minute; News That Fits: four digital skills … [Read more...] about The Hobson and Holtz Report – Podcast #566: September 27, 2010
At one time, in the early days of social media when it was simply known as 'blogging,' the only service you gave any really serious attention to was Technorati. If you wanted to know who was who in blogging, you checked Technorati. A blogger's rank and/or authority? Technorati. Where a blog sits in the blogosphere's pecking order? Technorati. Founded by Dave Sifry in 2002, Technorati's star dimmed significantly from the late-2000s onwards with many criticisms of its activities as it went … [Read more...] about Figuring out the state of the blogosphere
Engaging and energizing employees around its social media successes and strategy was the foundation underpinning the Dell "SMaC Talk Unconference," an event for employees in the computer maker's EMEA region which took place in London on September 21, 2010. Part of the event was a panel discussion in which four invited guests from outside Dell engaged in conversation about social media and addressed questions from Dell employees. The panel: Keith Childs, Manager, Digital and New … [Read more...] about FIR Speakers and Speeches: Panel discussion at Dell SMaC Talk Unconference, London
By 2020, five distinct generations will be employed by organizations, presenting a broad set of challenges and opportunities for organizations. The 2020 Workplace is based on two comprehensive studies conducted by the authors, Jeanne Meister and Karie Willyerd, exploring the expectations of these generations and how organizations will need to adapt their workplaces to this unique employee population. Get this podcast: Download the MP3 file (15.6Mb, 39:02) Get the show on iTunes … [Read more...] about FIR Interview: Jeanne C. Meister, co-author, "The 2020 Workplace"