Companies that encourage their HEROes – the label Josh Bernoff and Ted Schadler apply to highly-empowered and resourceful employees whose experiments and innovations on customers’ behalf result in extraordinary customer service – reap the benefits. That’s the subject up for discussion on the next FIR Live with the co-authors of…
Content summary: Neville and Shel together for the first time in a couple weeks; Jeanne C. Meister interview and Dell SMaC Talk panel discussion have both been posted; listener comments; 5 minutes on… open employee access to social media in British Columbia, top 10 PR measurement mistakes from Katie Paine,…
At one time, in the early days of social media when it was simply known as ‘blogging,’ the only service you gave any really serious attention to was Technorati. If you wanted to know who was who in blogging, you checked Technorati. A blogger’s rank and/or authority? Technorati. Where a…
Engaging and energizing employees around its social media successes and strategy was the foundation underpinning the Dell "SMaC Talk Unconference," an event for employees in the computer maker’s EMEA region which took place in London on September 21, 2010. Part of the event was a panel discussion in which four…
By 2020, five distinct generations will be employed by organizations, presenting a broad set of challenges and opportunities for organizations. The 2020 Workplace is based on two comprehensive studies conducted by the authors, Jeanne Meister and Karie Willyerd, exploring the expectations of these generations and how organizations will need to…
Content summary: Shel’s on his own; Dell meetup in London Monday night and Dell interviews and a panel discussion are on their way; interview with The 2020 Workplace co-author Jeanne Meister coming; FIR Live could feature Josh Bernoff and Ted Schadler; listener comments and Friendfeed room roundup; news summary covering…
Here’s a product where the ‘2.0’ moniker could be very apt indeed – bank cards, those rectangular pieces of plastic you get from your bank or credit card company that are essential requirements today for completing purchases online and offline. A US company, Dynamics Inc, is developing a new generation…
A fascinating milestone in social sharing online was passed on September 17 when the five-billionth photo was publicly shared on Flickr, the online photo-sharing service that was in at the beginning of the social media revolution. So for posterity, here’s that picture, taken by self-described man of the media Aaron…
