Companies that encourage their HEROes - the label Josh Bernoff and Ted Schadler apply to highly-empowered and resourceful employees whose experiments and innovations on customers' behalf result in extraordinary customer service - reap the benefits. That's the subject up for discussion on the next FIR Live with the co-authors of Empowered, the follow-up to the hugely popular Groundswell. The show, which you're encouraged to be part of by calling in or participating in the live chat room, is set … [Read more...] about Next FIR Live on Oct 9 with Josh Bernoff and Ted Schadler
Archives for September 2010
The Hobson and Holtz Report – Podcast #566: September 27, 2010
Content summary: Neville and Shel together for the first time in a couple weeks; Jeanne C. Meister interview and Dell SMaC Talk panel discussion have both been posted; listener comments; 5 minutes on... open employee access to social media in British Columbia, top 10 PR measurement mistakes from Katie Paine, security issue warnings about the early release of open-source social network platform Diaspora, BP searches for a new PR chief; Media Monitoring Minute; News That Fits: four digital skills … [Read more...] about The Hobson and Holtz Report – Podcast #566: September 27, 2010
Figuring out the state of the blogosphere
At one time, in the early days of social media when it was simply known as 'blogging,' the only service you gave any really serious attention to was Technorati. If you wanted to know who was who in blogging, you checked Technorati. A blogger's rank and/or authority? Technorati. Where a blog sits in the blogosphere's pecking order? Technorati. Founded by Dave Sifry in 2002, Technorati's star dimmed significantly from the late-2000s onwards with many criticisms of its activities as it went … [Read more...] about Figuring out the state of the blogosphere
FIR Speakers and Speeches: Panel discussion at Dell SMaC Talk Unconference, London
Engaging and energizing employees around its social media successes and strategy was the foundation underpinning the Dell "SMaC Talk Unconference," an event for employees in the computer maker's EMEA region which took place in London on September 21, 2010. Part of the event was a panel discussion in which four invited guests from outside Dell engaged in conversation about social media and addressed questions from Dell employees. The panel: Keith Childs, Manager, Digital and New … [Read more...] about FIR Speakers and Speeches: Panel discussion at Dell SMaC Talk Unconference, London
FIR Interview: Jeanne C. Meister, co-author, "The 2020 Workplace"
By 2020, five distinct generations will be employed by organizations, presenting a broad set of challenges and opportunities for organizations. The 2020 Workplace is based on two comprehensive studies conducted by the authors, Jeanne Meister and Karie Willyerd, exploring the expectations of these generations and how organizations will need to adapt their workplaces to this unique employee population. Get this podcast: Download the MP3 file (15.6Mb, 39:02) Get the show on iTunes … [Read more...] about FIR Interview: Jeanne C. Meister, co-author, "The 2020 Workplace"
The Hobson and Holtz Report – Podcast #565: September 20, 2010
Content summary: Shel's on his own; Dell meetup in London Monday night and Dell interviews and a panel discussion are on their way; interview with The 2020 Workplace co-author Jeanne Meister coming; FIR Live could feature Josh Bernoff and Ted Schadler; listener comments and Friendfeed room roundup; news summary covering a social media shutdown that failed, a McDonalds FourSquare campaign, Twitter backgrounds, the growing importance of live online video, and a study on the likelihood of Twitter … [Read more...] about The Hobson and Holtz Report – Podcast #565: September 20, 2010
Adding smarts to your bank cards
Here's a product where the '2.0' moniker could be very apt indeed - bank cards, those rectangular pieces of plastic you get from your bank or credit card company that are essential requirements today for completing purchases online and offline. A US company, Dynamics Inc, is developing a new generation of bank cards - 'bank cards 2.0' - that gives real meaning to the word 'smart' in smartcards (you can get an instant clue to this from Dynamics' web address: poweredcards.com). Here's one … [Read more...] about Adding smarts to your bank cards
Flickr by the billions
A fascinating milestone in social sharing online was passed on September 17 when the five-billionth photo was publicly shared on Flickr, the online photo-sharing service that was in at the beginning of the social media revolution. So for posterity, here's that picture, taken by self-described man of the media Aaron Yeo. Given the impressive number - here's what it looks like written out: 5,000,000,000 - I wondered just how many pictures are uploaded to Flickr each day. I just uploaded a … [Read more...] about Flickr by the billions