FIR Book Review – Zappos’ Tony Hsieh and Delivering Happiness

Delivering Happiness: A Path to Profits, Passion, and Purpose is the new book by Tony Hsieh, the CEO of Zappos.com. A combination of memoir, essays, business lessons, inspiration and a bit of zen, the book recounts the road taken by Zappos.com from unlikely online shoe outlet to billion-dollar business and Amazon.com acquisition target.

The book focuses on Hsieh’s unwavering commitment to a culture of service supported by a commitment to openness. Combined with charm and wit, this quick and easy read is inspirational if not a guide to embracing the same practices for your own business.

In this FIR Book Review, FIR co-host Shel Holtz offers an overview of the book and its strengths as one man’s journey to cultural enlightenment.

Get this podcast:

Delivering Happiness by Tony Hsieh
Publisher: Business Plus
Hardcover: 258 pages
Published June 7, 2010
ISBN-10: 0446563048
ISBN-13: 978-0446563048

Purchase at Amazon US, Amazon Canada, or Amazon UK.

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This FIR Review is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information: www.ragan.com.

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

Neville Hobson

Social Strategist, Communicator, Writer, and Podcaster with a curiosity for tech and how people use it. Believer in an Internet for everyone. Early adopter (and leaver) and experimenter with social media. Occasional test pilot of shiny new objects. Avid tea drinker.

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