FIR Interview: Matt Chagnon, Public Service of New Hampshire

In this FIR Interview, co-host Shel Holtz talks to Matt Chagnon, a communications specialist at Public Service of New Hampshire, the state’s largest utility. Matt shares insights into the expansion of PSNH’s social media efforts since they were first addressed by senior company spokesman Martin Murray in an FIR interview, conducted by correspondent Dan York, in mid-January 2009.

Matt also explains how these resources were brought to bear during a recent devastating wind storm.

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About our Conversation Partner

Matt Chagnon is a communications specialist at Public Service of New Hampshire, where he focuses on media relations, content development, and social media. In addition to internal web applications, Matt manages psnhnews.com, which has become PSNH’s corporate news portal and media hub.

Together with senior company spokesman, Martin Murray, Matt has created and maintains PSNH’s presence on a number of social media sites, including Twitter, YouTube, Flickr, and Facebook. PSNH uses these tools everyday to communicate directly with its customers and the media.

Matt grew up in and around Manchester, N.H., and graduated from Juniata College in Central Pennsylvania. He became interested in social media and Web 2.0 after starting his first travel blog while teaching in China.

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Share your comments or questions about this podcast, or suggestions for future interviews, in the FIR FriendFeed Room. You can also email us at fircomments@gmail.com; call the Comment Line at +1 206 222 2803 (North America), +44 20 8133 9844 (Europe), or Skype: fircomments; comment at Twitter: twitter.com/FIR or at Jaiku: fir.jaiku.com. You can email your comments, questions and suggestions as MP3 file attachments, if you wish (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

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This FIR Interview is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information: www.ragan.com.

Podsafe music – On A Podcast Instrumental Mix (MP3, 5Mb) by Cruisebox.

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

Neville Hobson

Social Strategist, Communicator, Writer, and Podcaster with a curiosity for tech and how people use it. Believer in an Internet for everyone. Early adopter (and leaver) and experimenter with social media. Occasional test pilot of shiny new objects. Avid tea drinker.

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