FIR Interview: Matt Chagnon, Public Service of New Hampshire

psnh In this FIR Interview, co-host Shel Holtz talks to Matt Chagnon, a communications specialist at Public Service of New Hampshire, the state’s largest utility. Matt shares insights into the expansion of PSNH’s social media efforts since they were first addressed by senior company spokesman Martin Murray in an FIR interview, conducted by correspondent Dan York, in mid-January 2009.

Matt also explains how these resources were brought to bear during a recent devastating wind storm.

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About our Conversation Partner

mattchagnon Matt Chagnon is a communications specialist at Public Service of New Hampshire, where he focuses on media relations, content development, and social media. In addition to internal web applications, Matt manages, which has become PSNH’s corporate news portal and media hub.

Together with senior company spokesman, Martin Murray, Matt has created and maintains PSNH’s presence on a number of social media sites, including Twitter, YouTube, Flickr, and Facebook. PSNH uses these tools everyday to communicate directly with its customers and the media.

Matt grew up in and around Manchester, N.H., and graduated from Juniata College in Central Pennsylvania. He became interested in social media and Web 2.0 after starting his first travel blog while teaching in China.

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This FIR Interview is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information:

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(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

Neville Hobson

Social Strategist, Communicator, Writer, and Podcaster with a curiosity for tech and how people use it. Believer in an Internet for everyone. Early adopter (and leaver) and experimenter with social media. Occasional test pilot of shiny new objects. Avid tea drinker.

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