FIR Cut: Snow, customer service and crisis communication make Eurostar’s perfect storm

Overflow from FIR #511 on December 21, 2009.


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Neville Hobson

Social Strategist, Communicator, Writer, and Podcaster with a curiosity for tech and how people use it. Believer in an Internet for everyone. Early adopter (and leaver) and experimenter with social media. Occasional test pilot of shiny new objects. Avid tea drinker.

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