Driving home from Lancashire on Thursday night, I passed a number of big white articulated trucks on the M6 motorway heading south. Only one had logos or signage although I’m assuming all were doing the same thing – transporting the mail which the Royal Mail couldn’t do because of a…
A new version of WordPress was released last week and I’ve upgraded this blog to that version, 2.8.5. As always, I followed my 6 tips to upgrading WordPress to ensure a smooth and trouble-free upgrade. The WordPress developers say that 2.8.5 is a hardening release as it tightens up on…
I was just studying the stats from Google Analytics that display within my blog’s WordPress admin dashboard, and noticing where visitors tend to come from. This isn’t geographical so it’s not countries I’m talking about. No, it’s the referring site or place on the web where someone clicked a link…
Content summary: Neville’s in Manchester while Shel’s in Montreal; companies don’t seem to care that nearly 20% of the U.S. population is disabled when it comes to making their sites accessible; Dan York’s report; Media Monitoring Minute; News That Fits: an AT&T executive issues a memorandum calling on employees to…
One of the most oft-cited examples of how Twitter can open up effective communication channels between the customer service parts of an organization and its customers is the US entertainment and information services provider Comcast and a man known on Twitter as @comcastcares. That man is Frank Eliason, Senior Director,…
Two great conferences are taking place this week and I’ll be at both of them talking about social media and public relations. Don’t Panic Guide to Social Media for Tourism. in Burnley, Lancashire, on October 22. I’m presenting on the pros and cons of social media for business. Download brochure…
Content summary: Not your usual show; Shel’s in Cleveland and back from BlogWorld while Neville and Michael Netzley are unavailable; Media Monitoring Minute; a brief BlogWorld Expo roundup; News That Fits: the TSA puts on a bravura display of transparency, using its blog to open a conversation on a controversy…
From reading media reports over the past few days about the forthcoming national strike of postal workers called by the CWU trade union, planned for October 22 and 23, it’s hard to understand the logic of such a move. Some reports say the strike will cost the country billions. Other…
