Virgin Mediaâ€™s major service outage this morning reminded me how things have actually changed for the better with this company, certainly in my experience as a customer. Not only has their cable broadband internet service vastly improved in uptime and overall reliability compared to a few years ago but also their customer service, broadly speaking, is better than I remember. I certainly wouldnâ€™t anticipate writing rants like this one again, or this one. Overall, Iâ€™m pleased with the … [Read more...] about Customer service in the age of the retweet
Archives for September 2009
Content summary: An explanation of Yom Kippur; no report from Michael Netzley this week; the Media Monitoring Minute from CustomScoop; Shel starts a discussion: Brands in Public by Seth Godin, and Google Sidewiki; News That Fits: John Cass posts about a Cisco WebEx blogger who deletes a competitor's comment, Steve Rubel's week in the clouds without a notebook; listener comments discussion; news about Thursday's show; music from Lovers and Poets; and more. Get FIR: Download the MP3 file … [Read more...] about The Hobson and Holtz Report – Podcast #487: September 28, 2009
Discovering new people on Twitter is what I find to be one of the most valuable elements of the service. Such discoveries can happen serendipitously (eg, you stumble across someone while searching for something unrelated) or by design (eg, you employ the services of Mr Tweet). Then there are lists of names that enterprising and generous individuals create, lists that you find valuable because theyâ€™re the types of list youâ€™d love to create but donâ€™t have time, donâ€™t know how or some … [Read more...] about 100 PRs to follow on Twitter with one click
As the news spotlight shone brightly on Twitter yesterday â€“ the company announced a new injection of $100 million in more venture funding â€“ market researcher Hitwise published some new stats about Twitterâ€™s growth. Hitwiseâ€™s data, measuring visits in the US to the Twitter website â€“ which accounts for some 90% of all Twitter visits â€“ shows a falling-off in visits since June. The company's hypothesis is that â€œslowing and now decreasing market share of visits may be attributable … [Read more...] about Is anyone measuring Twitter on mobile?
Content summary: Twitter phishing attack; Kris Gallagher's harmonica meme; Bright One volunteer-led agency announces four ambassadors; Dan York reports from Orlando, Florida; the Media Monitoring Minute with CustomScoop; News That Fits: opportunities outweigh the risks with Facebook pages for investor relations, how to measure the value of a social media fan or follower, tweeting medics expose patients, should PR agencies stop pitching clients?; listener comments discussion; news about Monday's … [Read more...] about The Hobson and Holtz Report – Podcast #486: September 24, 2009
A new website went live about an hour ago, one that showcases the talents and thinking of a group of committed people who are going to do some amazing communication things in the third sector otherwise known as the voluntary sector. Itâ€™s about Bright One Communications, a volunteer-run communications agency for the third sector founded a year ago by London-based practitioner Ben Matthews. Whatâ€™s special to me today about Bright One, on their first anniversary, is that theyâ€™ve announced … [Read more...] about Introducing Bright One ambassadors
Mashable reports on the results of a survey into the measurement of social media activities. [...] According to an August 2009 survey by Mzinga and Babson Executive Education, 86% of professionals in a variety [of] fields said that they have adopted social media in some way. [...] it also indicated that some professionals or companies are adopting social technologies without having a way to actually measure how effective or useful the measures actually are. In fact, 84% of respondents said … [Read more...] about Too little measurement
Apple released an updated version 3.1 of the operating system for iPhone two weeks ago which brings some great new functionality. It also brings some not-so-great instability and bugs, it seems, certainly what Iâ€™ve experienced a couple of times since that OS upgrade. After my iPhone just totally died for a while this evening, I tweeted the comment above â€“ and just look at what others said: … [Read more...] about Is your iPhone with OS 3.1 crashing too?