Denise Maskew, United Utilities, on engaging knowledge sharing

Updated on August 19, 2009

11:45:55 PM: Intro to challenges co addressing that social software could help. Aging workforce first on @doc1online ‘s list. #arksocialsoftware

11:47:53 PM: Interesting to see how @doc1online ‘s co uses podcasts for internal communication. #arksocialsoftware

11:48:44 PM: Podcasts suits the communication style of the director who does them. #arksocialsoftware

11:49:29 PM: Podcasts promoted to employees by email. #arksocialsoftware

11:53:21 PM: Keen podcasters are the co’s two managing directors. #arksocialsoftware

11:55:00 PM: News-commenting system on intranet front page. Not moderated. Employees love it. #arksocialsoftware

11:57:35 PM: News-commenting page on intranet stimulates great er employee connectivity; real conversations develop. #arksocialsoftware

12:05:56 PM: Parts of the co use wikis. Informal. Have a search engine called ‘gurgle’ (heh, utility co). #arksocialsoftware

12:08:41 PM: Blogs used internally. New platform coming. Starting with graduate blog. #arksocialsoftware

12:10:51 PM: "No ghost blogging" says @doc1online . Right on! #arksocialsoftware

12:23:48 PM: Co has social media guidelines, communicated to employees. #arksocialsoftware

12:28:42 PM: Not standing still, big plans for future use of other social media. #arksocialsoftware

12:30:05 PM: Terrific tour of what @doc1online ‘s co is doing with social media, excellent. #arksocialsoftware

Neville Hobson

Social Strategist, Communicator, Writer, and Podcaster with a curiosity for tech and how people use it. Believer in an Internet for everyone. Early adopter (and leaver) and experimenter with social media. Occasional test pilot of shiny new objects. Avid tea drinker.

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