WordPress support a phone call away


From WordPress developer Alex King, probably best known as the creator of many useful and popular WordPress plugins, this looks like a great idea:

WordPress HelpCenter is a real-time support center for all things WordPress. We can answer simple questions about how to create categories and tags, how to use your links list, or we can help you install and/or troubleshoot themes, plugins, etc. and answer questions about your WordPress.com blog. We can also make little modifications and tweaks to plugins and/or themes (change your colors, fonts, header images, etc.) as desired. Best of all, we have real developers answering the phone when you call – you can get answers, right now!

If WordPress HelpCenter can take care of your needs in under 3 minutes, the call is FREE! We’ve set the service pricing low and we’ve created a price list for most commonly requested items. Every item on the standard price list is under $20.

That’s about £13.25 (or about €15) at the current exchange rate.

The pay-on-demand service is US-based and -staffed so that means an international phone call from the UK (do it with Skype, though, and it’s less than a penny a minute).

Here’s what you can get help with:

  • WordPress installation $19.99
  • WordPress upgrade $14.99
  • Basic plugin or theme installation: includes most plugins and themes $9.99
  • Advanced plugin or theme installation: eg, WP Super Cache, etc – when additional configuration, permissions changes, etc, are required $19.99
  • Theme tweaks: change colours, fonts, change a header image, etc $19.99
  • WordPress backup your database and all files (including themes and plugins) $19.99
  • Plugin or theme customization $19.99

Might be highly worthwhile if your need is pressing, especially if it’s the evening or late in the night in the UK (US opening times are 9am-7pm PST). Easy payment options, too: Visa, MC, PayPal and Google Checkout.

Note that the WordPress HelpCenter has nothing to do with Automattic, the developer of the WordPress platform, who offers pay-for support for WordPress (and WordPress MU) via the Automattic Support Network.

Read the details on what to expect when you call. Here’s the number: +1-512-788-9236.

Neville Hobson

Social Strategist, Communicator, Writer, and Podcaster with a curiosity for tech and how people use it. Believer in an Internet for everyone. Early adopter (and leaver) and experimenter with social media. Occasional test pilot of shiny new objects. Avid tea drinker.

  1. Rob Safuto

    I wonder why don’t they allow someone to “call” using Skype directly instead of having to dial that number. Seems to me that would open the market for international users much more.

  2. Devin Reams

    A great idea, Rob, and one that’s definitely on the todo list. It’ll just take a little bit of effort to hook into the existing IVR system. Check back for updates.

  3. Alex

    Thanks for the suggestion. Skype isn’t the easiest thing to integrate into a call center IVR, but we think it can be done, and it’s something we’re looking at adding – one way or another.

  4. neville

    It’s a great suggestion, Rob (as a Skype user, why didn’t I think of it?). Alex and Devin, thanks a lot for your responsiveness.

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