Customer service DreamHost style
Updated on January 23, 2008 Last week’s billing mistake by server hosting company DreamHost caused a lot of grief to a lot of people. Every customer, it seems. I’m one of those customers and I was hit for the double billing which saw $340 unexpectedly charged to my credit card. The wrong amount and at the wrong time. Emails and blog posts followed from DreamHost explaining that the incorrect billing was rapidly spotted and refunds quickly processed. It took five…