Customer service DreamHost style

Updated on January 23, 2008 Last week’s billing mistake by server hosting company DreamHost caused a lot of grief to a lot of people. Every customer, it seems. I’m one of those customers and I was hit for the double billing which saw $340 unexpectedly charged to my credit card. The wrong amount and at the wrong time. Emails and blog posts followed from DreamHost explaining that the incorrect billing was rapidly spotted and refunds quickly processed. It took five…

The rise of instant mobile video: Take 2

Updated on January 24, 2008 At yesterday’s launch in London of Edelman’s 2008 Trust Barometer, I did a little experiment with live mobile video that was so easy to do that it’s very clear we’re going to see a great deal more of this. Take a look at this video – Edelman CEO Richard Edelman delivering the summary findings of his firm’s latest annual report on trust: (RSS/email subscribers: if you don’t see the embed, the video is here.) It’s…

The Hobson & Holtz Report – Podcast #312: January 21, 2008

Updated on January 21, 2008 Content summary: FIR Listener Contest closes Jan 25; FIR live on BlogTalk Radio Feb 9; Eric Schwartzman interviews Harvard Scholar Kevin Lewis on his sociology study about Facebook usage; the Media Monitoring Minute with CustomScoop; social media and addressing big questions at the World Economic Forum in Davos this week; is Hillary Clinton promising a blogging cabinet?; business cases for mobile video like Qik and seesmic; Jim Horton’s survey of 100 corporate websites; PodCamp Toronto…

The rise of instant mobile video

Updated on February 12, 2008 Being able to record video of something and then share it with lots of people – YouTube, anyone? – isn’t a new idea by any means. It seems there are any number of video sharing services that you can sign up for and use – see this long list by Robin Good, and this one from TechCrunch last summer of five services offering live video. What is new is the means for anyone to instantly…

Upcoming events

Updated on January 20, 2008 I realized the other day that I’d been remiss in not updating the list of events in which I will be speaking or presenting in the next few months. Now done. In fact, I’ve re-structured the page on which I list such information, under Events, a more logical label. That’s now a main item on the menu bar at the head of this page (on the blog). I also decided to include events which I’m…

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