Updated on January 29, 2008
Crisis communication is a hot topic. In episode #310 of The Hobson & Holtz Report on January 14, it was a primary discussion point, addressing the different types of communication crises.
FIR co-host Shel Holtz expanded on that discussion with Crisis communication fundamentals, a post that looked at the roots of a crisis, three major categories of crisis, why crises escalate, developing strategies and response guidelines.
During the Don’t Panic Guide to Crisis Communications conference in London on January 25, FIR co-host Neville Hobson spoke with conference speaker and communications consultant Sarah Dean Forrester who offered additional insight into aspects of effective crisis communication planning and management.
About our Conversation Partner
Sarah has worked in public relations and corporate communications since leaving journalism more than twelve years ago, in sectors including healthcare, education and the emergency services.
Her work has included liaising with and supporting in-house communications staff; designing internal and external communications strategies; identifying opportunities to engender debate around relevant issues and key messages; stakeholder engagement; devising and testing key messages and contentious Q&As; coordinating staff newsletters and bulletins; devising and managing content for the consultation websites; building relationships with editors and reporters; providing and devising presentation and media skills training for spokespeople; and editing and managing the production of magazines and newsletters.
Sarah’s career experience also includes working as Head of Press Office at Greater Manchester Police, where she managed a team of ten people dealing with operational crime, major incidents, homicides, high profile trials and the reputation of the Force.
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This FIR Interview is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information: www.ragan.com.
(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)