In October, I jumped over hurdles and through hoops in getting online after my broadband net connectivity disappeared for almost four days.
Most of the hurdles and hoops were to do with dealing with Virgin Media’s premium-cost telephone tech support. Truly, an absolute nightmare, and expensive to boot.
First thing this morning, I noticed that the net had disappeared. No little ‘ready’ light on the cable modem and the ‘sync’ light just blinking rapidly.
Here we go again, I thought. The toll-free 0800 status number said nothing amiss in my area. So I’d better call the 25p-per-minute support number.
Which I did. Ten minutes into the call and Tim in Swansea confirmed that his line testing, etc, showed no modem connectivity. He said his screen showed no reports of anything amiss re the network in my area. So an engineer needs to come, he said, as the problem is likely to be with the modem. The earliest day – next Monday. Would I like between 8-12 or 2-6?
The earlier the better was my retort, edginess in my manner by now very apparent. I think Tim is used to talking to stroppy customers.
I also asked to talk to a supervisor. On this, I’m fully expecting my expectations to be met as happened the last time, ie, promises of a call back but none ever came.
And all of a sudden, 30 minutes or so ago, the network is back!
There’s clearly a problem somewhere. Is it the network? The modem? Virgin Media’s tech systems? All of the above?
Who knows. What I do know is that the last time, the Virgin Media engineer came, tested the modem, and found no fault.
So, really, what do I know? I’m just a paying customer.
[Later] More articulation about Virgin Media with a bit of a rant on seesmic: