Dell to offer customer support in Second Life

Logging in to Second Life this morning, I received an interesting note from Dell:

We plan to offer customer service and tech support assistance in-world soon – initially for 10 hrs/week while we gauge demand. This proposal is to set those hours as M-F, 5-6am and 12-1pm SLT or M,W,F 5-7am SLT & T, Th, 11am-1pm SLT.

The note, which went to a Dell group in Second Life of which I’m a member, requested a vote. It got my ‘yes’ vote.

A logical move in Second Life experimentation as part of Dell’s overall community activities.

And, not incidentally, those community activities include the Direct2Dell blog which has just completed one year as part of the blogosphere.

Dell has come a long way since their dark days of not listening. While there still are issues with some customers – and what company isn’t in that position at any one time? – they deservedly merit warm congratulations for the way in which they engage today.

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