Six months later, Dell has an open assessment of their experience in the blogosphere:
[…] We are making efforts to be more forthcoming. We entered the blogosphere in part to take on negative issues. Will we make more mistakes along the way? Sure, but we are listening and learning as we go. In fact, the blog is all about those conversations, and it’s why I’m recognizing this debate that goes on about and around us.
While there isn’t a silver bullet, all these vehicles have the potential to strengthen our direct relationship with customers. We think this dialog is important and we’ll continue down that path.
No question – Dell today is firmly part of the conversation.