Dee Rambeau presents a depressing workplace scenario that, in my experience, was all too common ten to twelve years ago as everyone began discovering the web as a business tool.

The scenario is broadly to do with who makes decisions in the workplace regarding websites. Is it the IT department, which owns the infrastructure, or is it the communicators, who own the content?

Ten years ago, the worst case was where one of the two believed they owned all of it – infrastructure and content – and that believer was typically IT. What’s more, they generally got away with it.

As a communicator, I have direct experience of that kind of environment plus the battle scars to prove it.

Fast-forward ten years and what’s changed?

A great deal. In my experience, what’s now typical is a collaborative relationship between IT and others in the organization regarding the deployment of technology tools.