To link communication impact to a business result, I work backwards from outcomes in developing the communication approach:
- Identify a measurable business outcome that communication can impact.
- Break out specific behaviors/actions for different key stakeholders that need to change in order to achieve the business outcome. (This is the step most communication plans skip over.)
- Use qualitative research with the affected stakeholders to identify what knowledge and attitude changes are required before they would change their behaviors, and which communication channels would be preferred for knowledge and for attitude inputs.
- Develop your communication tactical plan with specific messages and channels you will use to influence #3 to change #2 that will result in #1.
Read Angela’s post for the next steps.
These are terrific professional development resources whether you’re an IABC member or not (indicators of the good reasons to join, though).