Vodafone

The future can be rosy for advertising and mobile

March 22, 2013 16 Comments

I must have walked past Ronnie Scott’s Jazz Club in London’s Soho scores of times over the past decades, yet I’ve never enjoyed the moments of being inside. Until last Wednesday. On March 20, the iconic venue was the place where some 200 people in advertising, marketing, PR and the mainstream media came together to [...]

Filed Under: Advertising, Business, Communication, Innovation, Leadership, Marketing, Mobile, Public Relations, Technology, Web Tagged With: 4G, EE, O2, Vodafone, Weve

Vodafone #FAIL

September 25, 2012

I wrote the other day about delighting your customers not just pleasing them. The focus was all about behaviours and leadership, not technology or social media tools (although all of those things are intertwined in so many ways). “Delighting the customer” is a phrase foreign to Vodafone in the UK, if my recent experience is [...]

Filed Under: Business, Communication, Experiences, Mobile, Public Relations, Reputation Tagged With: Vodafone

Vodafone pays the price for lack of communication

August 8, 2010

If you want to know how to seriously upset your customers and get lots of bad press in one easy move, look no further than Vodafone in the UK and what happened when the mobile operator rolled out a bespoke system software update this week to its customers who have the popular HTC Desire smartphone, [...]

Filed Under: Business, Communication, Experiences, Mobile, Public Relations, Reputation, Software Tagged With: Vodafone

Waiting for Vodafone for my Nokia update

March 11, 2009

Last September, Nokia released updated firmware version 30.0.018 for its N95 8GB model, the one I have. Today, some six months later, running the Nokia Software Updater application shows that the updated firmware version is still not available on my phone. Running a manual check on the Nokia website by phone product code number confirms [...]