100Mbps is great but it’s not just about content consumption

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Higher-speed broadband arrived at my house this week when Virgin Media flipped the switch to deliver over 100Mbps download speed via a fibre-optic cable connection, doubling the 50-60Mbps I’ve been enjoying for the past few years. I knew this was coming as I’d had to upgrade the cable modem last month to Virgin’s Media’s Superhub […]

Customer service in the age of the retweet

Virgin Media’s major service outage this morning reminded me how things have actually changed for the better with this company, certainly in my experience as a customer. Not only has their cable broadband internet service vastly improved in uptime and overall reliability compared to a few years ago but also their customer service, broadly speaking, […]