The long vision of SpecSavers versus the short-sightedness of Boots


I've always believed that it's the little things that really matter when it comes to excellent customer service. I'm talking about the types of thing that don't require a huge effort by an employee of a company, or a conscious thought that an … [Continue reading]

Sprinklr adds Branderati advocacy to its ‘social at scale’ offering


Enterprise social media company Sprinklr is certainly making big moves in the enterprise social space with news this week of another acquisition as the firm consolidates a credible position at the leading edge of the emerging business of … [Continue reading]

Weighing up the worth of sharing AP content or not


A news item on Techmeme caught my eye, so I clicked to read it. "Oregon sues Oracle over failed health care website," the headline said, linking to a report by the Associated Press about a lawsuit against Oracle filed by the US state of Oregon … [Continue reading]