The long vision of SpecSavers versus the short-sightedness of Boots

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I've always believed that it's the little things that really matter when it comes to excellent customer service. I'm talking about the types of thing that don't require a huge effort by an employee of a company, or a conscious thought that an … [Continue reading]

Sprinklr adds Branderati advocacy to its ‘social at scale’ offering

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Enterprise social media company Sprinklr is certainly making big moves in the enterprise social space with news this week of another acquisition as the firm consolidates a credible position at the leading edge of the emerging business of … [Continue reading]

Weighing up the worth of sharing AP content or not

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A news item on Techmeme caught my eye, so I clicked to read it. "Oregon sues Oracle over failed health care website," the headline said, linking to a report by the Associated Press about a lawsuit against Oracle filed by the US state of Oregon … [Continue reading]