Can marketing become an enabler for genuine engagement?

socialintheenterprise.jpg

A key underlying theme of the Social@Scale Summit in London last week was what I might call “social marketing” – the use of social media as a means unto achieving a marketing end. Organized by Sprinklr, an enterprise social media management system vendor, the by-invitation-only Social@Scale Summit on December 10 was hosted by Microsoft and […]

The thrill and heartache of BlackBerry: employee perspectives

BlackBerrys.jpg

Whether Canadian mobile technology company BlackBerry has a viable future or not is still a big unknown. The company fell from grace during this year as sales of its smartphones plummeted in the face of competition from Apple and Android devices, plus a collapse in confidence in the company,  in the brand and in its […]

The social networking workplace conundrum

dilbert5dec13.jpg

A conversation yesterday with someone whose employer blocks access to Facebook and other sites on the social web highlights a real conundrum with such bans, as Scott Adams perceptively illustrates in yesterday’s Dilbert comic strip. Many employers cite time-wasting as a prime reason for such bans. Some worry about security risks and the threat of […]

Re-imagining the retail banking experience

bankbranch.jpg

Retail banking in the UK is set for a radical change in how customers use branches, and what their experiences are like, over the next five years. The Telegraph reports that some major banks are thinking about introducing “express” branches, similar to self-service checkouts in supermarkets. These smaller outlets would be almost completely devoid of […]

How to accelerate culture change

culturechange.jpg

Are you of the school of thought that changing organization culture is a complex, linear, time-consuming process, one that typically would take years to plan and execute? A process that requires courage to break down silos and is firmly a leadership-derived and -driven one, requiring significant commitments of time and energy from the C-suite? Turn […]

Introducing "FIR presents Linked Conversations with Chuck Hester"

lijigsaw.jpg

The FIR Podcast Network is pleased to announce a new podcast focused on getting the most from the LinkedIn business network that will begin later this month. Presenter Chuck Hester explains… I’ve known Shel Holtz and Neville Hobson for many years, and have enjoyed hearing – and learning from – For Immediate Release from the […]

Introducing “FIR presents AllthingsIC with Rachel Miller”

employeegroupsm.jpg

The FIR Podcast Network is pleased to announce a new podcast on internal communication that will begin on November 26, 2013. Presenter Rachel Miller explains… Who is doing what in the world of internal communication? You’re in the right place to find out. I’m pleased to be joining the For Immediate Release fold with a […]

Courage and the future of communication

theroadahead.jpg

It’s interesting how the word ‘courage‘ crops up a great deal when I talk about communication. I frequently use it when considering what I believe communicators must do in organizations – the ones they work in or those of their clients – when trying to persuade others to a particular course of action, or persuade […]

For wearable technologies, bandwidth matters (and other things)

abfabglass.jpg

Today, UK mobile operator EE is launching what it describes as “the world’s fastest 4G network” in part of London. The company says that the network – running LTE Advanced technology, capable of reaching 300Mbps speeds – will initially cover London’s Tech City, with companies in the area being selected to access it first. One […]