Talking tech on live radio

Share RadioFor the past six months, I’ve been taking part in a live radio show every other Tuesday as a guest contributor to a morning show on Share Radio UK, a start-up digital radio station broadcasting in London and online.

It’s huge fun discussing myriad topical stories related to technology with Georgie Frost, presenter of the daily Consuming Issues show, in the segment called #FutureTech.

For about 20-25 minutes, Georgie and I talk about issues and topics that matter to consumers, sharing our thinking about those issues and topics that we think will interest, help or otherwise engage those consumers who listen on DAB or online.

You can get a great sense of what our discussions are like with yesterday’s episode: topics included two of Apple’s announcements on June 8 (Apple Pay in the UK and music streaming), the end of voicemail (perhaps), drones in China that check for student exam cheats, a new app designed to help human rights activists document and store photographs and films that can be shown in court, and wearable tech for wellness in the workplace (a favourite topic of ours). Phew!

Take a listen:

So every other Tuesday morning, I’ve been going to the Share Radio UK studio in Pimlico in London to have a chat about topics that are great stimuli for engaging conversation between two people who really are interested in those topics. Definitely the right foundation for listenable content.

As a podcaster, I’ve experienced one of the major and obvious differences between recording a podcast and doing live radio – with live radio, there is no editing scalpel. Plus, a radio station typically has a production team and researchers, a luxury Shel and I don’t have with our podcasts. Not yet anyway.

In any case, I enjoy these regular every-other-Tuesday live treats on the digital airwaves. Thanks to Georgie and Annie Weston, a great producer, plus the whole team at Share Radio UK.

There’s more of Georgie and me here:

Check out Share Radio UK (try the Android or iOS app). Some great programming and presenters. And take a look at the station’s plans for expansion. Huge potential.

Story-telling the intranet

Congratulations!

Sometimes, the workplace of the late 1990s seems to me a little like today rather than over 16-18 years ago when I think of disruption and change driven largely by developments in technology. I say ‘largely’ as shifts in people’s behaviours also play a huge role in workplace disruption and change, as do corporate and national cultures, attitudes and leadership.

Disruption and change are not only about technology.

Such thoughts came to front of mind this weekend when a major sort out in the home office turned up a pile of business and tech journals from the latter part of the 1990s including a copy of Conspectus magazine from January 1998 that contains a feature article I had written in the autumn of 1997 about the roles, impact and potential of intranets in the corporate workplace, with a focus on self-service employee benefits management.

The late 1990s was a time when an intranet was still, relatively, an embryonic communication and functional tool in most organizations, never mind the notion of employee self-service. Those that were developing intranets tended to be large organizations with budgets and the willingness to travel new roads. While many intranets of that era were a great deal about employee communication – and more often than not, owned and run by the IT department – quite a few organizations were investing in the development of functional intranets that offered self-service opportunities for employees in things like employee benefits enrolment and management.

A little like what we see all around us today with social media, internal social networks and of course highly-evolved intranets (take a look at today’s intranet from companies like Igloo Software, for instance – utterly unlike what you’d have seen in 1998).

At that time, I worked for William M. Mercer in the UK and part of my job was to help multinational and large-national clients see what tech was coming to the workplace and how we could help them prepare for it. (Even then, as a consultant I always looked on the bright side.) And so I wrote my piece for Conspectus with a predictive short story as the scene-setting introduction to a topic that many people were writing about at that time.

I figured as everyone else was writing pretty dry stuff about intranets focused on the technology in the here and now (then), let’s look at what is very likely in the near future where the forthcoming new millennium was capturing many imaginations (mainly worries about the potential imagined effects of Y2K), and write a story.

While it does seem a bit Space: 1999-ish even to me reading it today – I may well have been influenced by that 1970s sci-fi TV series – it does contain some realistic predictions of what we have today: ubiquitous workplace video-calling and touch screens, for instance, as well as attitude.

Here is that short story; see what you think:

Monday December 6th, 1999. Time: 8:10am. Elliott Green, human resources manager, arrives at his desk and puts his laptop down. It rings. Cursing mildly, he opens it up and fumbles in his pocket for his ID card.

The laptop rings again as Elliott slips the card into it and watches the screen light up to display a request to confirm his password. The computer rings once more as he keys in the password. A dialogue appears saying “Incoming Call from Marie Page.”

He touches the “Accept Call” button on the screen; up comes a live video picture of Paige, the human resources director. Her name and the legend “Encrypted – Secure Call” appear beneath the image.

“Hi Elliott, good to see you. Hope I’ve not caught you at a bad time?”

“Good morning, Marie. No, not at all,” replies Elliott. “Go ahead.”

“Ok, I just wanted to remind you that the new secure employee-access module of the interactive flexible benefits system goes online today. I’ll be at the consultants’ till early afternoon, so would you make sure that the announcement to everyone goes out at 11 as we agree?”

Smiling, Elliott says, “No problem, I’ve taken care of it.”

“That’s great, thanks,” says Marie.

“By the way, the results from the final pilot test are excellent. I’ve put the video-doc report in our private message area on the server. If you want, you can listen to a quick overview on the audio-call system. Just dial star-789 and follow the voice prompts.”

“Ok, thanks, see you later,” says Elliott, and disconnects.

Elliott touches the “Access System” button in one corner of his screen. It expands into a display of icons, buttons and message listings. Scanning the screen, he quickly sees the button he wants: “The Employee Source.”

As he touches it, he recalls the meeting, two years before, when the idea of fully automating the company’s HR information structure throughout the whole global organization had first been mooted.

No-one believed we’d do it by the new millennium, he reflects: all of it, linking HR databases in 20 countries that employees can access as well, from wherever they are.

That set the scene for the case I made in the overall article for building an intranet and the role it plays in employee communication, engagement and employee self-service in benefits management (the latter a pretty new concept at that time).

A sidebar in the article outlines important considerations from the point of view of a communicator. Written in 1997, I think they’re still valid today, whether for an employee benefits website as the article discusses or for almost any other employee resource where access to and content from is via a digital network:

Six Steps to an Employee Benefits Website

  • Build your sound business case. No matter how good your idea seems, it must show clear financial advantages and demonstrate how it will help achieve your company’s overall business objectives.
  • Involve the IT department (1). Your IT colleagues can be the most valuable ally within your organization if you discuss your ideas with them at the outset of your planning.
  • Involve the IT department (2). The planning and operation of an employee benefits website is very much an IT issue; the design and content is broadly your issue. Recognise that your website will likely be successful when developed as a joint project.
  • Get people’s opinions. Ask employees what they’d like to see on the website. Ask a few rungs above and below you on the management ladder. Consider all the views. Identify the stakeholders. Keep everyone informed of what you;re doing.
  • Be clear about design and content. Above all, your website is a communication channel – it must attract, interest and stimulate visitors into the desired action. Don’t short-change on the “look and feel.”
  • Talk to your external consultants. Find out what other organizations are doing – what tips and tricks you can learn, and how to avoid the pitfalls.

You can see the complete article as it appeared in Conspectus in January 1998 in a scan from the journal as a Scribd document, embedded below. Look out for two screenshots showing an HR intranet via Internet Explorer 4 and the Netscape Navigator browser (remember that?) in Netscape Communicator 4, the versions in use in late 1997.

Much has changed. Yet not much has changed.

Key to the Virtual Door by Neville Hobson

FIR Interview: Leila Janah and The Future of Work

FIR InterviewsThe expansion of the global internet population will continue to have a profound impact on infrastructure, education, finance, commerce, and healthcare, among other industries worldwide.

That was a major theme of The Next Billion London, a one-day conference on May 19, 2015, presented by Quartz magazine.

At the Quartz event, FIR co-host Neville Hobson had the opportunity to record a conversation with Leila Janah, founder and CEO of Sama Group and an award-winning social entrepreneur who uses technology and lean business methods to promote social justice.

A wide-ranging conversation focused on the future of work which was how Quartz titled her conference session, very much in the midst of the profound impact the Quartz conference addressed. A thought-provoking segment in the latter part of the discussion concerns the role of governments as enablers of positive change through specific actions that include taxation and rebuilding trust with citizens.

The interview began with Janah introducing her business model.

Listen Now

Get This Podcast

About Our Conversation Partner

leilajanah110Leila Janah is the Founder and CEO of Sama Group and an award-winning social entrepreneur.

Prior to Sama Group, Leila was a Visiting Scholar with the Stanford Program on Global Justice and Australian National University’s Center for Applied Philosophy and Public Ethics. She was a founding Director of Incentives for Global Health, an initiative to increase R&D spending on diseases of the poor, and a management consultant at Katzenbach Partners (now Booz & Co). She has also worked at the World Bank and as a travel writer for Let’s Go in Mozambique, Brazil, and Borneo.

Leila is a Young Global Leader of the World Economic Forum, a Director of CARE USA, a 2012 TechFellow, recipient of the inaugural Club de Madrid Young Leadership Award, and the youngest person to win a Heinz Award in 2014.

She received a BA from Harvard and lives in San Francisco.

  • Connect with Leila on Twitter: @leila_c.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

Check the website for information about other FIR podcasts. To receive all podcasts in the FIR Podcast Network, subscribe to the “everything” RSS feed.

Podsafe music – On A Podcast Instrumental Mix (MP3, 5Mb) by Cruisebox.

(Cross-posted from the FIR Podcast Network blog.)

A new platform for a new network: the FIR Podcast Network is live

FIR Podcast Network

When we introduced For Immediate Release on January 3, 2005, we had no idea we’d still be podcasting more than a decade later. We didn’t know what the state of podcasting would be, that the scope of FIR would expand, or that podcast networks would be a thing.

When we started, we just needed a website for show notes and a home for our audio files.

Ten years later, we’re still here, with exactly the same website we started with. While our website hasn’t changed, though, everything else has. FIR is evolving into a podcast network, already home to The Hobson & Holtz Report along with the five podcasts we have spun off: Interviews, Book Reviews, FIR Live, FIR Cuts, and Speakers & Speeches.

We are also already the home to 13 other communications-focused podcasts. We have shows that report on communication disciplines (such as FIR B2B and All Things IC), skills (like TV, FIR On Strategy and FIR On Technology), channels (like Linked Conversations and TV@Work) and verticals (like Higher Education).

All this made it clear to us that the website we launched 10 years ago to host one podcast was woefully inadequate. For well over a year now, we’ve been working to develop a new site. Our goals were simple enough: Offer a site that reflects the current state of podcasting and that makes it easy for people to find, subscribe to, and engage with any of FIR’s shows, on whatever device they use; and provide our podcasters with a powerful platform that’s easy for them to use and publish their shows.

Thanks to the hard work of some highly valued and talented volunteers, we have a new site that delivers on those goals. (We would be remiss if we didn’t point out that these volunteers are also part of the FIR listener community.) Sallie Goetsch (rhymes with “sketch”) – a knowledgeable and skilled WordPress developer through her WP FanGirl business – performed the lion’s share of the work required to create the site, while the good folks at Effective Edge Communications handled the design of the artwork for the FIR Podcast Network’s identity, along with all the great cover art associated with each show.

The new site at our new domain, www.firpodcastnetwork.com, should make it easier for you to find, follow, and interact with the podcasts that interest you. You’ll also have an easier time learning about show hosts as well as our sponsors. (If you’re in search of older episodes, you can still access the old FIR site at its new URL, www.firpodcastarchives.com.)

We’re launching the new site on the WordPress platform, recognizing the compelling advantages of a content management system that powers more than 60 million websites worldwide.

The new site is just the first step in a series of evolutionary changes to FIR. We’ll announce each of these when we’re ready; but we can anticipate at least one of your questions, and yes, we will have more new podcasts joining the network.

In the meantime, please enjoy all the great content the FIR Podcast Network has to offer you. Your participation as a member of the FIR community means the world to us, and we plan to do everything we can to deliver consistently high-quality content that entertains you, excites you, inspires you, and helps you stay on top of the ever-shifting sands of the communication environment.

We welcome your feedback and comments.

(Cross-posted from the FIR Podcast Network blog.)

How ready are you for #Mobilegeddon ?

Tuesday April 21, 2015 – that’s tomorrow – is a date that will mark a milestone of sorts for any business with a website on the public world wide web.

It’s the day when a company like Legal and General Group will start to see its ranking in Google search results begin to be influenced by how friendly its website is when viewed on a mobile device rather than on a desktop or laptop computer.

Unfortunately for Legal and General, their website is not very friendly at all. Here’s what it looks like on my Samsung Galaxy S4 smartphone running the Android operating system:

Legal & General website as seen on a smartphone

It’s the regular desktop website formatted for how it would appear when you visit on a desktop computer and interact with a mouse, but squeezed into the small screen of a smartphone where taps and swipes with fingers rule the roost, not clicks with a mouse. And note you’re seeing a screenshot that shows the website considerably larger than actual size on the smartphone screen.

It’s not a good experience on my phone or on an iPhone or iPad; indeed, on any contemporary mobile device, all of which are increasing in use and have already overtaken the use of PCs.

Legal and General is the first company in the FTSE 100 that I picked at random to look at its website on my mobile device. Others, too, that are not yet mobile-friendly – Intercontinental Hotels Group and BHP Billiton, to name just two more.

What will start to happen now to companies like these is that when someone searches for them on a mobile device, the search results will decrease if your website is not mobile friendly.

Google search results have already begun indicating if a particular site is mobile friendly or not, as this screenshot shows for my website:

nevillehobsonmobilefriendly

Google recognises my site as mobile friendly – note the phrase “mobile-friendly” that I’ve highlighted in the screenshot. It has been mobile friendly for well over four years.

Google flagged this deadline in February:

Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results. Consequently, users will find it easier to get relevant, high quality search results that are optimized for their devices.

The bold is my emphasis.

It really is extraordinary that any business with a website hasn’t paid attention to a huge trend that’s been gathering momentum for some years now – the growth of the mobile internet and the eclipse of the desktop.

Some – many – of the FTSE 100 are ready for mobile. The first company I found that is, is Antofagasta, a Chile-based copper mining company which also has the “mobile-friendly” label against its name in a Google mobile search.

Antofagasta mobile-friendly website

It’s not too late to get your website seen as mobile-friendly by Google when anyone searches for you on a mobile device. Google has free tools you can use, starting with its Mobile-Friendly Test Tool that will analyse your site and tell you in some detail whether it’s mobile-friendly or not. If not, it will give you useful insights and guidance on what to do about it.

If your website runs any recent version of the WordPress content management system, you have the opportunity to get your site mobile friendly very quickly via responsive design themes readily available for the platform, many available at no cost.

While the deadline is tomorrow, it doesn’t mean the sky will suddenly and immediately fall in when someone finds your mobile-unfriendly website in a Google mobile search. But it looks quite clear that Google will penalize you over time, so making your website mobile-friendly just seems like good sense.

You can avoid #Mobilegeddon!

Useful reading:

Sprinklr gets satisfaction

Get Satisfaction

It looks like the $46 million that Sprinklr raised from investors earlier this month is powering the enterprise social media firm’s expansion drive with its announcement last week that it has acquired Get Satisfaction, an online customer engagement community platform connecting companies with their customers to foster valuable relationships.

This is Sprinklr’s fifth acquisition in just over a year.

In its press release, Sprinklr said the addition of Get Satisfaction adds industry-leading, community-based customer support to its Experience Cloud and will enable enterprise brands to create, manage, and deliver relevant experiences across almost 25 social channels and brand websites.

Sprinklr said it will integrate Get Satisfaction into its Experience Cloud, the new platform announced in tandem with the $46 million investment-raising – what I described as an “omnichannel offering” – that gives enterprise companies a complete, integrated, and collaborative set of social capabilities for managing social media, brand websites, content, paid advertising, and listening.

Sprinklr CEO Ragy Thomas noted in an email:

The addition of Get Satisfaction to the Sprinklr Experience Cloud enables our clients to deliver world class community-based customer support, while leveraging the same  practices and processes they use for social customer care with Sprinklr today.

When all is said and done, our clients can create, manage, and deliver experiences that customers will love across 20+ social networks and brands’ websites.

One aspect of this deal that strikes me as especially significant is what it provides to Sprinklr in terms of access to and control of customer data and metrics for social media monitoring and analysis.

Access to data from a social network is typically via an API controlled by the network. If it’s shut down, or access otherwise is no longer allowed, the data flow stops which could be damaging to a business that relies on it for its service. A current case in point is Datasift and Twitter (and see the discussion in Robert Scoble’s Facebook post).

As TechCrunch reported:

[…] This is where Get Satisfaction becomes an interesting acquisition for Sprinklr. What it will give the company is the ability to collect data from customers, about businesses and brands, on its own platform, which it can then use to power its wider analytics services.

“We have to honor third party terms and conditions, and we do,” [Carlos Dominguez, Sprinklr’s president] said, but the data that Sprinklr will have greater control over will give it much more flexibility in how that data is used and also presented, he added. “You can provide a richer experience to people. This tech has benefits for the brand and their customers. It enhances the experience.”

(And remember, Get Satisfaction has been around since 2007, giving it eight years of data collected already that could be used for analytics.)

Sprinklr didn’t disclose the terms of its acquisition of Get Satisfaction nor the value of the deal. Sprinklr says Get Satisfaction’s technology will be integrated into the Sprinklr platform “in the coming months.”