Think of the new Gmail/Google+ features as part of the identity jigsaw

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Last week, Google announced the addition of an interesting new feature to Gmail – the ability for people you know on Google+ to email you even if they don’t have your email address. And vice-versa. I first heard about it through seeing posts and reports galore about “how to disable Google’s new Gmail feature,” clearly […]

Dropbox outage shows the fragility of the cloud

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Cloud storage and file-hosting service Dropbox suffered a severe service outage this week that began on Friday night and, as I write these words on Saturday evening UK time, is still continuing. If you go to the Dropbox website, you’ll probably get only a screen with the headline ‘Error (500).’ That signifies some kind of […]

Is a (search) picture worth a thousand words?

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I’ve been having some fun this morning with Jelly. Jelly is a new mobile search service announced yesterday that works via apps for Android and iOS. The company was co-founded by Biz Stone, one of the original founders of Twitter. So what is Jelly? In a nutshell, it’s an app you use to ask a […]

The role of the C-suite in social media marketing

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Content marketing is a topic I’ve talked about quite a bit recently, in particular relating to the consequences of not having a clear strategy and the measurable benefits that can arise when you do. So I was delighted when Glenn Gaudet, founder and president of GaggleAMP, invited me on to the latest episode of AMP […]

Images in email: Are you now safe from the hidden tracking pixel?

How do you deal with images in the email that you receive? If you’re like me and most people I know, the default setting in your email software is not to show images from all and sundry, only from those senders who you trust and who you’ve added to a whitelist where you’ve chosen to […]

The thrill and heartache of BlackBerry: employee perspectives

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Whether Canadian mobile technology company BlackBerry has a viable future or not is still a big unknown. The company fell from grace during this year as sales of its smartphones plummeted in the face of competition from Apple and Android devices, plus a collapse in confidence in the company,  in the brand and in its […]

Get used to “Ok Google”

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Earlier this year, Google announced a new feature for search – conduct a search with your voice in the Chrome browser. To conduct a conversational search, you’d fire up Google Search; if you saw a little microphone symbol in the search box, you could click on it to activate the function, and then speak your […]

Re-imagining the retail banking experience

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Retail banking in the UK is set for a radical change in how customers use branches, and what their experiences are like, over the next five years. The Telegraph reports that some major banks are thinking about introducing “express” branches, similar to self-service checkouts in supermarkets. These smaller outlets would be almost completely devoid of […]

Curate and share stories in custom timelines on Twitter

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Hot on the heels of its stock market debut last week, Twitter launched a new feature yesterday that lets you create timelines of tweets and share that curated content across the social web. Called custom timelines, the new feature is enabled in an update to TweetDeck, the dashboard app that lets you manage multiple Twitter […]