Scaling visual messaging and the attraction for marketers

WhatsApp

The rise of mobile messaging apps like WhatsApp – used by at least 500,000,000 people a month around the world who share 700 million photos and 100 million videos every single day – is one growing facet of a multi-dimensioned object that I call “the visual social web.”

It’s not a separate thing to the social web; rather, it’s a part of it that I think will have greater significance to people who use such a service, because it’s about pictures not only words.

And what about words. aka text messaging? That was the prime reason for many to start using a service like WhatsApp: that and the fact that it lets you send and receive the equivalent of SMS messages without incurring charges from your mobile operator (because it can use wifi not only cellular networks for such messaging transmission and reception).

According to some metrics, WhatsApp users send and receive 64 billion text messages every day – it’s almost mind-boggling – so text is a huge part of overall online communication between individuals.

Yet it’s visual messaging that I think is the more disruptive, primarily because of the appeal it has for marketers who want to get their story-telling out to their target audience across social networks that are richer and more appealing than just words alone. I’m sure you will have seen or at least heard about numerous studies and research in the past year that confirm the old saying that a picture is worth a thousand words.

The WhatsApp metrics about photos and videos are compelling indeed in this regard, and I would expect: 1) to see those metrics increase even more; and 2) to see more interest by marketers in visual story-telling that actually engages people, not simply broadcast messages to them.

For all that to be in place, you need to know a lot more about those you wish to engage with, what marketers traditionally call the target audience that I mentioned earlier.

That made me think about a dark side that I can see happening. Maybe it’s the big hurdle for marketers to jump over in their learnings about how to really connect with people in the mobile online world.

I’m referring to news this week that Tumblr plans to scan all the images on its site for insight into a person’s sentiment about a brand.

That makes total sense to me as part of the essential need to better understand your target audience. If technology has evolved to make it possible to actually do that at scale, what a tool!

And the dark side I mentioned? Steve Hall at AdRants explains it succinctly:

[...] One wonders what will become of all the people who post “I hate brand xxx” photos. Will the brand police swoop in and pummel the person with trollish commentary? And if someone has positive things to say about a brand will they incessantly be held up as a poster child for said brand on social media? And if anything remotely like this happens, will Tumblr users game the system for their own benefit? Or simply punk a brand by enlisting all their followers for a bit of viral shenanigans?

As someone said nearly a decade ago, it’s not what the software does, it’s what the user does.

Oh, and check this out – ‘Selfie Stick’ Takes Rooftopping Self-Portraits to the Next Level of Crazy:

Rooftop selfie...

The new frontier for marketers?

(Screenshot at top via Mashable)

Sprinklr brings social media convergence to global brands

Paid Owned EarnedSince acquiring the Dachis Group earlier this year, social media SaaS vendor Sprinklr has pursued a clear path towards offering its clients a converged social media solution.

The convergence of paid, owned and earned social media would, Sprinklr says, provide significant benefits to global brands in four specific areas:

1. Maximize reach across paid, owned and earned social content
2. Integrate planning of content and campaigns across paid, owned and earned channels
3. Conduct automated optimization and amplification of organic content with paid budgets
4. Rapidly determine and close the loop on the ROI of digital advertising

Sprinklr released an integrated paid social media module in April and raised $40 million investment capital.

With news today of its acquisition of paid social solution TBG Digital, Sprinklr looks set to continue its onward march into the marketing departments of more global brands.

Defining Twitter by more than the numbers

Twitter user growth

Twitter reported its financial results for the second quarter 2014 this week:

  • Q2 revenue of $312 million, up 124% year-over-year
  • Q2 net loss of $145 million and non-GAAP net income of $15 million
  • Q2 GAAP EPS of ($0.24) and non-GAAP EPS of $0.02
  • Q2 adjusted EBITDA of $54 million, representing an adjusted EBITDA margin of 17%

Depending on which media report or commentary you read, it’s either an unimpressive financial performance, or a strong performance to silence critics.

Either way, a common view in mainstream media reports is that the results exceeded financial analysts’ expectations.

One other significant element in the earnings announcement is growth in the number of users, as the Financial Times chart above shows – a consistent increase every quarter since mid 2010 to arrive at today’s number of 271 million average monthly active users, an increase of 24 per cent over the same period last year.

The combination of financial results that exceed expectations and continuing user growth are facts that the stock market and investors like. Indeed, the FT’s report includes a bottom-line statement:

[...] Shares rose to $51.25 in after-hours trading, the highest price since Twitter reported its first results as a public company in February, prompting the stock to plummet. The stock is almost double the price at which Twitter listed last year.

One other aspect I find interesting relates to what Twitter is, ie, how people now describe Twitter.

In media reports, you’ll see it described variously as a “micro-blogging service” – that moniker arose in the very early days of Twitter – or a “social-networking service,” both labels used in a BBC News report. It’s a “social network,” says the Telegraph. The FT calls it a “messaging platform” while The Wall Street Journal says it’s a “social media company.”

And Twitter? How does the company describe itself? From the ‘About’ paragraph in the earnings report:

Twitter (NYSE: TWTR) is a global platform for public self-expression and conversation in real time. By developing a fundamentally new way for people to create, distribute and discover content, we have democratized content creation and distribution, enabling any voice to echo around the world instantly and unfiltered. The service can be accessed at Twitter.com, via the Twitter mobile application and via text message. Available in more than 35 languages, Twitter has 271 million monthly active users. For more information, visit discover.twitter.com or follow @twitter.

Compare that to the mission statement on the Twitter corporate page:

Our mission: To give everyone the power to create and share ideas and information instantly, without barriers.

And note the latest user metrics on that page:

  • 271 million monthly active users
  • 500 million Tweets are sent per day
  • 78 percent of Twitter active users are on mobile
  • 77 percent of accounts are outside the U.S.
  • Twitter supports 35+ languages
  • Vine: More than 40 million users

Clear?

Just a bit less minimalist

Strokes

About a month ago, I made a big change to this website when I redesigned it and combined the blog with my business website, with both on the same single domain.

At the time, I talked up my strong feeling about a minimalist approach to a presence on the social web, doing away with all the clutter that tends to populate so many websites with widgets, ads, popups galore, and more.

If you observed that change and have visited this site since then, you’ll notice another change if you’re reading this on the site itself rather than via the RSS feed or syndication elsewhere.

I’ve reverted to a website based on the Genesis Framework – in my view, the best foundation for self-hosted WordPress sites – with the eleven40 Pro child theme presenting the content you see and enabling you to interact with it on whatever device you use to come visiting. It’s HTML5 and mobile-responsive.

Why the change?

In short, Decode, the minimalist theme I switched to, presented a number of challenges that I couldn’t resolve without either getting to know more about PHP coding and CSS than I was able to commit time to, or hiring an expert.

There was a major issue surrounding how the site worked on mobile devices. I was hearing about odd experiences some people had reported where browsers on iPhones and iPads crashed when trying to load content from the site.

To fix that in the short term, I installed the WPtouch mobile theme, which did the trick. It’s a great addition to any WordPress site but not what I wanted as it needed more work that I was willing to give time to to make it behave consistently with the primary look-and-feel of the Decode theme.

I’d also experienced some weirdness with sudden changes in formatting to content after it had been published.

I’m highly confident that none of those issues will arise with the Genesis Framework-based foundation now in place.

In preparing this site today for relaunch, I was greatly aided by using a terrific tool called Design Palette Pro, a premium WordPress plugin designed to work with Genesis that lets you customize many appearance elements of a Genesis child theme without having to edit any code.

So here is version 6 of NevilleHobson.com! Hope it works for you – let me know if it does or not.

Yo: Possibilities

Yo

Have you tried Yo yet? The new social messaging app for iOS and Android devices has certainly attracted a great deal of buzz this past week.

I first heard about Yo in an FT post on June 18 that described it thus:

[...Yo is] messaging without the messages. All you can do with Yo is send a friend a notification saying “Yo”. The entirety of the app is a list of friends’ usernames, one tap of which sends them a “Yo”, which arrives with a cheeky intonation of the colloquial greeting and the name of the sender. Each Yo can mean whatever you want it to mean – or have agreed beforehand with your friend. Ultra-simplicity brings wide-open scope for personal interpretation.

So what would you do with Yo? Here’s what the developers say in the description about Yo in Google Play:

The simplest & most efficient communication tool in the world.

Yo is a single-tap zero character communication tool.

Yo is everything and anything, it all depends on you, the recipient and the time of the Yo.

Wanna say “good morning”? just Yo.
Wanna say “Baby I’m thinking about you”? – Yo.
“I’ve finished my meeting, come by my office” – Yo.
“Are you up?” – Yo.

The possibilities are endless.

We don’t want your email, Facebook, there is no search, no nothing. just Yo.

Open the app, tap Yo, that’s it.

It’s that simple. Yo

Minimalism in mobile social messaging – I find the idea quite appealing!

Not everyone does, though. Writing in TechCrunch, for instance, Sarah Perez says, “Yo is a fad. Nothing more.” In my Twitter circle, Rachel Miller says, “Certainly simple to use, but baffling as to why you would!”

While it may well turn out to be a fad ultimately, and may continue to baffle in the meantime, Yo is attracting more than just buzz in the form of investor promises of $1.2 million. It’s also reportedly been hacked, but that doesn’t seem to bother its fans (currently at least 500,000 users according to Business Insider).

And then there are brands and marketing.

Brand Republic reports that Yo’s Israeli inventor Or Arbel has a big imagination:

[...] Arbel claims brands could get involved in a number of ways including Starbucks using it to let customers know when their order is ready, airline Delta informing people when their friend’s plane has landed, and Gap informing people when they have a sale on.

Someone will do one or more of those things, you can be sure. Whether it’s any of the companies Arbel cites remains to be seen.

Potential to keep an eye on.

By the way, the word ‘Maxroom’ in the screenshot above is my Yo handle. Say Yo! if you’d like to connect.

Valuable insights in 2014 #InternetTrends report by Mary Meeker

netflix-chromecast.jpg

Last week, US venture capitalist and former Wall Street securities analyst Mary Meeker published her 2014 Internet Trends report that offers a deep-dive look into the trends, possibilities, probabilities, scope and scale of what the global connected world will look like in the coming few years.

It highlights trends to pay attention to, offering keen insights into what’s shaping this connected world:

  1. Key internet trends showing slowing internet user growth but strong smartphone, tablet and mobile data traffic growth as well as rapid growth in mobile advertising.
  2. Emerging positive efficiency trends in education and healthcare.
  3. High-level trends in messaging, communications, apps and services.
  4. Data behind the rapid growth in sensors, uploadable / findable / shareable data, data mining tools and pattern recognition.
  5. Context on the evolution of online video.
  6. Observations about online innovation in China.

At 164 pages, the slide deck is huge in its scope, and a challenge to decipher detailed meaning from just a deck without the benefit of hearing its creator talk you through it (she did that at the event last week for which she had prepared the deck).

Many others are filling the vacuum to do that. I have some thoughts, too, on a few areas from the 164 slides. I expand on that below, but if you want to just feast on all of Meeker’s data right now, here’s the deck:

Last year’s 2013 Internet Trends report was 117 pages, a slim volume by comparison. Indeed, I found it it a relatively simple matter to quickly glean and absorb insights from her deck to come up with what I saw in May 2013 as fifteen big trends for the evolving digital age.

A year later, how does the landscape look?

Here are three elements from the 2014 report that caught my attention (and imagination).

1. The rise of the mobile internet and the mobile devices that people want to use on the web are irresistible

The first aspect is the steady increase in shipments of smartphones (Wikipedia definition) worldwide since 2009 …

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…  and, in tandem, the rocketing growth in tablet (Wikipedia definition) shipments which overtook shipments of desktop and notebook PCs at the end of 2012/beginning of 2013.

And notice the massive uptick in tablet shipments that started at the end of the first quarter in 2013 …

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… which makes it easy to understand in the context of the increasing numbers of people accessing content on the web via mobile devices like smartphones and tablets in May 2014 compared to the same time in 2013. While there isn’t a slide to show how connectivity – whether wired, wireless or cellular – is growing everywhere, these figures surely provide convincing evidence that that is what’s happening.

And global mobile usage average has almost doubled year on year, broadly reflecting the detail in each of the regions measured.

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What these metrics say to me is this: if your presence on the web isn’t attuned to mobile – meaning, your site delivers the content people want and a great experience they expect when they come to you on their mobile devices – you’re in serious trouble.

2. The evolution of mobile apps

If using the web on a mobile device is increasing at a rapid pace as smartphones and tablets eclipse desktops and laptops, the requirement for mobile tools – apps – to let you do what you want on your mobile connected device is equally increasing at a rapid pace …

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… where those apps are evolving into tools of genuine utility for the user, that let you do certain things very well.

So instead of being all things to all men, so to speak, many apps are shifting into specific use formats …

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… that offer you context-aware interactions that, as TechCrunch notes, are purpose-built and informed by contextual signals like hardware sensors to interact with you in far more compelling ways than at present to maximize their usefulness to you.

3. Game changers for mobile TV and video consumption

Meeker’s slide deck has a great deal of content about the rise of personalized television where you the user define what the content is that you will watch and where you get it from (think of custom user preferencing in Netflix and Chromecast, as examples of this), and how you control it.

Consumers increasingly expect to watch TV content on their own terms.

I have a good example: watching a film that’s delivered from Netflix where I control its output with my smartphone or tablet to play on my digital smart television via wifi connection to the Chromecast dongle plugged in to the HDMI port on the TV. No traditional TV broadcaster in this transmission/consumption equation at all.

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For me, this text slide summarizes very well the key aspects of all this, the “televisual game changers.”

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And so, a small subset of the compelling content in Mary Meeker’s 164 pages of metrics and insights that make up her Internet Trends 2014 report. My focus has very much been on mobile. That’s by accident and by design – I didn’t plan this post to be like that, yet all the things that grabbed my attention that I’ve written about here are all to do with mobile.

Well, maybe not everything. Big data trends, for instance.

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Do review the full deck and see what strikes you as compelling. And some of the other reporting on it is pretty good, adding to the ways in understanding what the report is about:

Download the PDF report here: 2014 Internet Trends By Mary Meeker or view the deck on Slideshare.