The sorry state of trust according to Edelman’s 2014 Trust Barometer


A key finding in the 2014 Trust Barometer published today by Edelman PR shows that, once again, public trust in governments around the world trails far behind trust in business. Moreover, the ‘trust gap’ has increased markedly in the 2014 findings compared to 2013 – now a 14-point gap – and, indeed, overall compared to […]

Think of the new Gmail/Google+ features as part of the identity jigsaw


Last week, Google announced the addition of an interesting new feature to Gmail – the ability for people you know on Google+ to email you even if they don’t have your email address. And vice-versa. I first heard about it through seeing posts and reports galore about “how to disable Google’s new Gmail feature,” clearly […]

Is your Facebook profile enough to prove your ID?


One thing synonymous with air travel is declaring your identity, usually in the form of a passport or citizen ID card, depending on the country and other factors. In some countries, you can manage just fine with a driving license (a de facto ID document in many places), residency permit for foreigners, or a multitude […]

The dawn of 2014


For some people (probably many people), early morning on January 1 in any year is characterized by the plink-plink-fizz sequence of two Alka-Seltzer tablets dropping into a glass of water. A few gulps and, a bit later, relief! These days, my experiences of New Year’s Day are a little on the milder side where Alka-Seltzer […]

Happy Christmas

Recorded in 1972 as a protest song about the Vietnam War, the lyrics of John Lennon’s “Happy Xmas (War Is Over)” resonate powerfully today, too, especially when set against the backdrop of the imagery in this YouTube video. So, this is Christmas And what have you done? Another year over And a new one just […]

Know where the legal line lies in what you can and cannot say online


If you need further evidence that social media is now very much part of the fabric of contemporary society, it comes in the form of an initiative by the Attorney General’s Office designed “to help prevent social media users from committing a contempt of court.” Attorney General for England and Wales Dominic Grieve, QC, MP […]

Amazon’s drone delivery service: not science fiction


A story that’s all over the news web today is about Amazon’s plans to start a delivery service that will get your package directly to your door straight from an Amazon fulfilment centre via a drone pilotless aircraft. No middlemen – no postal service, no couriers – just Amazon. And delivery within 30 minutes. Known […]

Re-imagining the retail banking experience


Retail banking in the UK is set for a radical change in how customers use branches, and what their experiences are like, over the next five years. The Telegraph reports that some major banks are thinking about introducing “express” branches, similar to self-service checkouts in supermarkets. These smaller outlets would be almost completely devoid of […]

Beware lack of Plan B in a Twitter hashtag chat #AskJPM


Using Twitter as a channel to engage in public conversation is a tactic that’s been employed by a number of large organizations in high-profile examples over the past few weeks. Focused around a hashtag – a word or single-word phrase starting with the ‘#’ symbol – such ‘tweet chats’ can be an effective method of […]