Cluetrain evolved

New Clues

Nearly sixteen years ago, a manifesto was published that has had a profound influence on many people’s thinking and, indeed, behaviours when it comes to business communication and marketing.

That publication was The Cluetrain Manifesto, a collection of 95 separate theses written by Christopher Locke, David Weinberger, Doc Searls and Rick Levine, and published online in April 1999 (a book followed in 2000).

The manifesto’s strapline – The End of Business As Usual – provides the powerful clue that this was no ordinary business publication. Its core premise that “markets are conversations” and the informality that such a phrase suggests flew in the face of much conventional thinking about how the individual and corporate person should behave.

I first read Cluetrain in 2001, and wasn’t impressed with half of it at the time, quite frankly, reflecting my own welded-ness then to the conventional corporate persona. But the other half was like a breath of rocket fuel vapour as it showed me the informed path to disruption of the status quo that, I guess, I was looking for.

I recall it was this particular text in the manifesto’s foreword that was my lightbulb moment:

The idea [is] that business, at bottom, is fundamentally human. That engineering remains second-rate without aesthetics. That natural, human conversation is the true language of commerce. That corporations work best when the people on the inside have the fullest contact possible with the people on the outside.

That illumination eventually opened my eyes to what all of Cluetrain laid on the table to consider and maybe do something about as I read and re-read those 95 theses.

A lot has happened in the intervening sixteen years as people and organizations have evolved how they do business as more and more people embraced many of the principles first set out in Cluetrain. I’d summarize all that in one more-or-less snappy sentence:

The innate humanity in business can break free of restraint with the understanding and willingness of individuals to shed their cloaks of opacity when it comes to engaging with their fellow human beings, and embrace the freedoms of transparency, authenticity and openness.

Which stems directly from “The idea [is] that business, at bottom, is fundamentally human” as noted above.

1999 seems a long time ago now and almost antiquated when compared to our broad landscape today of billions of inter-connected people and the massive behaviour shifts, personally and in business, that have resulted partly due to that ubiquitous global inter-connectivity.

And so it is good to see that Cluetrain has shifted, too, with the first significant update (addition, actually) since that original version sixteen years ago (and the 10-year anniversary update published in 2009) to bring Cluetrain firmly into this early part of the 21st century.

Two of the authors, Doc Searls and David Weinberger, have created New Clues, a collection of 121 “clues” published on January 8, divided into fifteen core topic areas. I especially like the marketing sub-section.

New Clues: Marketing

As I tweeted yesterday…

66: And, by the way, how about calling “native ads” by any of their real names: “product placement,” “advertorial,” or “fake fucking news”?

Searls and Weinberger present their new clues not as finished texts but as stimuli for discussion and debate, published under a Creative Commons 0 license, meaning: in the public domain with no copyright claim.

These New Clues are designed to be shared and re-used without our permission. Use them however you want. Make them your own. […] We intend these clues to be an example of open source publishing so that people can build their own sets of clues, format them the way they like, and build applications that provide new ways of accessing them.

In that spirit, I’ve grabbed the text from the site and created a simple Word document from it, embedded via Scribd, below.

New Clues by Neville Hobson

I can think of quite a few people who might be interested in this but would prefer to read it in a familiar offline form than purely online, and probably print it out, too. Go ahead!

The authors have set up a discussion group on Facebook. And of course, there’s a Twitter handle: @Cluetrain.

The FIR podcast and a foundational decade

FIR episode 1: January 3, 2005

Today is a special day for my podcasting partner, Shel Holtz, and I as we mark a milestone – January 3, 2005 to January 3, 2015 – that is ten years to the day since we started For Immediate Release: The Hobson and Holtz Report, a business podcast that has grown in ways in which we didn’t imagine back in 2004 when we were planning it.

I’ve talked and mused about FIR – as the show has become known over the years, a moniker coined by Lee Hopkins in Australia – from time to time in this blog, as well as reflect on podcasting itself.

Shel has waxed lyrical and in considerable detail about FIR and its history in a terrific post he published on his blog a few days ago. If you’re interested in the detailed history of FIR, please read it.

What I concisely reflect on today is that milestone of quantity and where it leads. Ten years of podcasting. Ten years of commentary and opinion from two communicators who, as we described ourselves in that first episode a decade ago, “think they have something to say.”

788 episodes – and counting – of a show that we did twice a week for half of its life, settling in to its current weekly schedule in 2010. The expansion of the original show into what I used to describe as “the FIR podcast series” – the interviews we did with newsmakers, influencers and opinion-formers from the online technology and organizational communication worlds, and beyond. The book reviews we did (and much done by Bob LeDrew in Canada). And the podcasting book that came about in 2007, just two years into FIR.

I must mention, too, the occasional podcasts of speeches, keynote addresses, breakout sessions, and other recordings from meetings and conferences. The FIR Cuts: virtual clippings of topics that didn’t make it into a show but would have been a shame to just delete the recordings. And quite a few more shows.

So many people involved in all of that, many of whom Shel mentions in his post. For me, names that form a memorable resonance every time I think of FIR are our sponsors present (Ragan Communications, CustomScoop and Igloo Software) and past (TemboSocial); the “here’s how to reach FIR” voice of Donna Papacosta; and our correspondents – past and present, regular and occasional – that include Lee Hopkins, David Phillips, Dan York, Eric Schwartzman, Michael Netzley, Bernie Goldbach and Harry Hawk.

And then, the listeners and friends of FIR – those of you who download or stream episodes and engage in ongoing discussion in the FIR Podcast Community on Google+ and elsewhere. You have accounted for downloads of more than 2.3 million since that first show ten years ago, according to Libsyn, our file hosting service who we have been with for the whole time.

Without all of you, FIR would not have evolved the way it has. Thank you.

FIR Podcast Network

Just over a year ago, FIR began a new phase, reaching for a new level, as the “FIR podcast series” suddenly became the FIR Podcast Network as new voices joined those of Shel and I to offer their opinions and perspectives on topics about which they are passionate through their own shows that extend the FIR brand.

And so we start our 11th year of podcasting already with a network of shows by a raft of talented people from around the world who selflessly give their time and energy to offer comment, opinion and insights on topics that always find listeners – check out the current network shows from (name links go to the show home pages on the FIR website) Rachel Miller; Chip Griffin; Paul Gillin; Kevin Anselmo; Glenn Gaudet; Joe Thornley, Gini Dietrich and Martin Waxman; Chuck Hester; Andrea Vascellari; Dan York; Mitchell Levy; Ron Shewchuk; Kristine D’Arbelles and Julia Kent.

There are new network members and shows coming soon. And a brand new online presence fit for purpose for a growing podcasting network!

As Shel notes in his post, we have big ideas for the FIR Podcast Network and, in due time, we’ll be sharing what we want and plan to do.

In the meantime, please enjoy any or all the shows we publish, and tune in to the 10th anniversary episode of the anchor show (as The Hobson and Holtz Report is known) on Monday January 5, the usual day we publish the weekly show. We’ll be recording at about 5pm GMT on Monday with the show being posted later that evening GMT.

And if you have a burning topic that you’re passionate about that you think would appeal to a global, influential audience as a podcast, well, let us know, we’d love to discuss your ideas!

Neville Hobson and Shel Holtz
[L-R] Neville Hobson and Shel Holtz in London, October 2014.

Social marketing and social PR: never the twain shall meet?

Webinar

Earlier this month, I took part in a one-hour interview about social media marketing and social PR for a webinar organized by Cision UK and Vocus UK (both, incidentally, now part of the same enterprise).

The event was promoted as “The Big Christmas Grudge Match: Social Media Marketing vs Social PR” although I saw it very much as comparing and contrasting the two elements that, in many respects, are different sides of the same coin.

Whatever you call it, I thought it was a terrific discussion. Moderator Paul Miller, head of digital at Cision UK, did a great great job at leading the conversation along a clear path to address five key specific points:

  1. Can social PR ever be more than outreach to journalists/bloggers/etc conducted by social media?
  2. Are there particular channels which are better suited to marketing or PR?
  3. What about PR and customer service – and to what extent does that make social PR “a cost of doing business”?
  4. What are the consequences for social marketing/PR of the recent issues around display inventory? What about the Oreo product placement ruling from the ASA?
  5. Public relations (more than) suggests engagement with the public, but traditionally any engagement was filtered through third-parties (eg, journalists, analysts). To what extent does social technology allow PRs to go direct to their publics, and (to what extent) is the technology still acting as a filter?

I prepared some talking points for the five questions, mainly to help me stay focused on those questions in order to address them fully. You can read them in the embed below, or download a copy from Scribd.

Cision Vocus Webinar 9 Dec 14: Talking Points by Neville Hobson

The interview was conducted live as a webinar, in which I gather well over 150 people listened in, with a further few hundred registered and who will hear the recording, now available.

As we concluded our discussion, Paul asked me which would I pick as key, if I had to choose between social marketing and social PR. You can listen to the recording to learn the answer :)

Thanks again, Cision and Vocus, for a worthwhile discussion on a broad topic that does attract lots of different views. We had quite a few questions in the live event – some of which were tweeted via the event hashtag #SocialPR – and quite a few more that I will be commenting on that Cision and Vocus will publish.

Marking eight years of Twitter

Signing up for TwitterI remember when I first started hearing about Twitter, in the summer of 2006 less than six months after the service started earlier that year.

As the year progressed, the name kept popping up in blog posts and comments – what social media was, really, back then – until I decided to see for myself what this thing was all about.

And so, today marks my eighth #Twitterversary – eight years ago on this day, I signed up with the handle of @jangles. My Twitter ID number is 47973. (Did you know every Twitter handle has a corresponding ID number?) I’m still not sure if that number has any significance that makes it generally interesting.

For instance, does it signify that I was the 47,973rd person to sign up on Twitter? It sounds like it could be, given the numbers in 2006, growth since then (especially since 2010) and compare that to today with over 284 million monthly active users worldwide. But I don’t know, and it doesn’t really matter.

twitteractives

Incidentally, I often get asked what my Twitter handle means or where it came from. It’s actually the first part of the name of my avatar in the virtual world of Second Life, a place I was spending a lot of time in during 2006.

In any case, over the past eight years, Twitter’s analytics tell me that I’ve created almost 76,000 tweets. In averages, that works out at…

  • 9,500 per year
  • 792 per month
  • 26 per day
  • Just over one per hour (make that 3 per hour if we look at an 8-hour workday)

Are such metrics what Twitter’s about? Isn’t it more about the people you connect with? Well, according to Twitter, I have…

…so I suppose it is about that (assuming at least 50 percent of followers are not bots) as this chart suggests.

Engagements

Yet what is Twitter, really? Is it…

  • A social network
  • A tool for writing very short posts
  • A place to connect and engage with others online and chat
  • A useful means of sharing links to content of mutual interest or potential interest
  • A way to talk out loud and share your thoughts with the world wherever you are at any time
  • A channel for anyone to broadcast messages about anything and everything
  • Another channel for marketers and advertisers to promote their brands
  • A way for people who want to change their society to connect and communicate often more safely than they could otherwise
  • A tool for politicians and activists to spread their words
  • A means of communicating abuse and threatening others online

It’s all of those things, the good and the bad (and the ugly), and much more. If you use Twitter in a way that I’ve not mentioned, then that’s what Twitter is to you.

Twitter is also a mirror on society, reflecting the behaviours and actions of people that really is little different to behaviours in the actual world. There are consequences in what you say in a tweet and Twitter has come of age in this regard where the law is catching up with the wild west.

Twitter also came of age when it became a publicly-listed company on the New York Stock Exchange in September 2013. And naturally, it announced its intention to file an IPO in a tweet.

And so Twitter today is very much part of the mainstream, used in all those different ways by people to express opinions, share interesting things and engage in dialogue with others. I’ve always believed Twitter is what you make of it.

I like to look on the bright side about Twitter and human behaviours. And I can think of no better way to illustrate that sentiment than this terrific video from Twitter on the 2014 World Cup through the collective lenses of millions of tweeters.

One big milestone on the continuing journey.

Astounding Psy

PSYWhen it looked like it would exceed one billion views on YouTube by the summer of 2012, Korean singer Psy’s Gangnam Style headed into the record books for the sheer number of people who have watched the video and heard the music.

Today, it’s become the most watched video on YouTube of all time.

Now, says YouTube, it exceeds two billion views and, as a result, Google has devoted more servers to handle the traffic.

Reshared post from YouTube on Google+:

We never thought a video would be watched in numbers greater than a 32-bit integer (=2,147,483,647 views), but that was before we met PSY. “Gangnam Style” has been viewed so many times we have to upgrade!

Hover over the counter in PSY’s video to see a little math magic and stay tuned for bigger and bigger numbers on YouTube.

Why not add your view to the counter. Even if you’ve already watched it, it’s catchy!

Where does social marketing end and social PR begin?

Social media webinar

Can you really separate out social marketing and social PR? Or are they just two sides of the same coin? And are there actually start and end points?

I’ve partnered with Cision and Vocus to address these elements of a big topic in a free webinar we’re presenting on December 9 that will help you bring a clear focus to your social communications planning and execution in 2015.

Here’s the heart of what we’ll be doing:

Discover the communications strategies, tactics, and channels used by marketers and PRs to identify the best – and worst – practices. Along the way, we’ll be asking the big questions, like:

  • When should PR and marketing work together?
  • Where is one more effective than the other?
  • Can they and should they be separate at all?

Save your spot at the webinar to make sure your social communications are ready for 2015.

Some big expectations! But I’m confident you’ll get some insights that will help you.

Join us on Tuesday December 9 at 14:00 UK time for 60 minutes of great discussion. It’s free, so sign up now.

Save My Spot

[Update December 21:] My thoughts about the webinar: Social marketing and social PR: never the twain shall meet? Cision and Vocus have posted the webinar recording.