Smartphones preferred device for news among affluent consumers says BBC

bbcnewsinfographsnip

The results of a new survey for BBC World News shows a surge in smartphone use for consuming news among affluent consumers compared to the general population. The BBC defines “affluent consumers” as the highest 20 percent income earners in each country surveyed.

What the BBC describes as the world’s first study into the use of mobile by affluent consumers – over 6,000 such people were surveyed in Australia, Germany, Sweden, India, Hong Kong and the US – shows a 15 percent yearly increase in the amount of people who would prefer to use a phone to read the news compared to a 17 percent decline for desktop computers.

In terms of how those surveyed prefer to read the news on their smartphones, the results make that quite clear:

News apps are the most commonly used apps on affluent consumers’ mobile phones, whilst social network apps are favoured by the general population.

BBC News Android appBBC News Android app

Speaking as a smartphone user of the BBC News app for Android devices, my view is that the app must present the user with a compelling experience to not only read the news but also be able to easily share it across the social web. You’d also want to be able to customise the app to your preferences and have it automatically update the news for you even when it’s not open.

And you’d prefer such an app for news consumption and social sharing over other high-use apps such as social networking apps, and have the opportunity to use it for contributing news to the BBC if you want to.

The BBC’s News app does all that and more.

The survey presents more rich metrics on mobile usage by affluent consumers:

  • 51 per cent of affluent consumers use their mobile phone for business, compared to 40 per cent of the general population.
  • Affluent consumers are 18 per cent more likely to share their location to get relevant services than the general population.
  • A third of affluent consumers agree that, if a brand wants to be modern and dynamic, it needs to be on mobile – 15 per cent higher than the general population.
  • Mobile advertising is twice as effective as the proven desktop in driving key brand metrics such as awareness, favourability and purchase intent amongst the total population. This figure rises to four times as effective for affluent consumers.
  • High-income earners are as positive towards advertising on mobile (19 per cent) as desktop (18 per cent). The percentage who are happy to see ads on mobile websites rises to 41 per cent for sites where the content is free.

The BBC says that the results reveal the increasing importance of smartphones to affluent consumers and demonstrate the extent to which mobile devices are integrated into both their personal and their business lives, as improved technology enables greater engagement with content.

The study also provides evidence that affluent consumers – a large proportion of the BBC World News and BBC.com/news audience – are significantly more receptive to mobile advertising than the general population.

(The focus on and talk about mobile advertising reflects the BBC’s commercial activity in markets outside the UK. Within the UK, we don’t see ads on any BBC property: the BBC gets its revenue from the annual license fee everyone has to pay – widely seen as a tax – plus a government grant.)

Earlier last year, the BBC released the results of a survey that, for the first time, measured news consumption habits across multiple devices – the so-called “second-screen experience.”

That survey offered some credible insights into the growing impact of TV, smartphones, tablets and laptops on the news consumption habits of more than 3,600 people surveyed in nine representative markets.

This latest survey reinforces key messages from that previous survey about the importance of mobile and smartphone usage to news organizations, advertisers and brand owners alike.

According to Jim Egan, CEO of BBC Global News:

This new research reveals significant change in mobile consumption – people are delving deeper into stories on their mobiles, consuming more video and, significantly, growing accustomed to advertising on their mobiles. This large study provides compelling evidence that mobile advertising works with affluent mobile consumers in particular and that has big implications for publishers and advertisers alike.

No doubt among the topics being discussed in Barcelona, Spain, this week at the 2014 Mobile World Congress.

Get an overview of the survey findings in this BBC infographic:

(Click for large infographic PDF)

Valentine expression

You're a fox

Today is Valentine’s Day, the day traditionally when millions of people express a feeling towards another via the mechanism of anonymous greeting cards they send.

Well, note the word ‘traditionally.’

The days of buying a printed Hallmark Valentine card and sending it through the post haven’t quite vanished yet.

But things are quite different today, both the methods of communication as well as what’s communicated. The rise of social media, the online sharing of ideas and creative thinking, along with the huge shifts in behaviours in terms of what people want and are willing to share as a Valentine expression, have produced as many different ways of sharing a feeling as you can imagine.

A few days ago, I received an email from Pinterest with some suggestions for Valentine greetings. Terrific imaginations at work on the board, something to appeal to everyone. The fox you see above is from that board, the pin that has attracted the most shares so far.

I did like this one especially, an elegant use of an animated GIF (if you don’t see it below, it’s here).



Then there’s good old satire for the contemporary age as evidenced in what’s on offer at someecards.com:

Valentine - Groupon

Valentine - Twitter

However you express Valentine’s Day today, have a nice day!

How to meet the challenge of the brand storytelling opportunity

Shazam newsroom

If “content marketing” and “brand journalism” are among the phrases you’ve been yawning at recently, a new report from Mynewsdesk is worth reading and may make you decide to give your closer attention to those two phrases.

Written by journalist and consultant Jon Bernstein, The Rise of The Brand Newsroom offers some useful insights on brand storytelling and the role of the online newsroom in presenting news, information, links to and content from social channels, multimedia content and more in one space, designed for people to consume and share, and for search engines to discover and index.

The Rise of the Brand NewsroomThe 32-page PDF includes short interviews (including one with me), practical tips, advice and case studies on what some organizations are doing with online newsrooms that are central to how a company can enjoy the benefits of it being a media company – a concept first mooted by Tom Foremski in 2009.

The report is divided into two sections, with the ten steps in How to Build a Newsroom as the foundation that leads to 8 Steps to Newsroom Success. It includes case study examples from Mynewsdesk customers Moneysupermarket.com, Oslo Airport and Shazam whose newsroom illustrates this post.

The introduction to the report includes a concise history of content marketing that serves well as an introduction to the detail of the report. It includes a quote from an interview with Stephen Waddington, Ketchum Europe’s director of digital and social media, which sets the scene perfectly:

“It’s the market that’s pushing organisations to do things much better,” he says. “The whole thing is being driven by the consumerisation of media. It’s very much the audience that’s in the driving seat and it’s the market that’s responding to the audience demand.”

“If that’s the opportunity, the challenge is to make it happen.”

The Rise of the Brand Newsroom is available from Mynewsdesk on free download: register to get your copy.

A new guide to help you verify digital content from any source

Giant beach ball on the loose...Verifying facts before publishing a news story is one of the cornerstones of trusted behaviour that we have traditionally expected from the mainstream media.

Even in the disruption of traditional sources of news over the past decade – with the rise of social media, of newer sources of news and information that compete with the traditional, of newer digital platforms from which to make news and information available, and in changing behaviours of people from purely consumers to creators (citizen journalists and the ugly-sounding ‘user-generated content‘) and questioners of the news story wherever and whenever it appears – we still largely hold the mainstream media to a higher standard with a continuing expectation that reporters and editors will get the facts right before they go to print or (more likely) publish online.

Nowhere is that more expected than in cases of disasters or tragedies. When there is so much happening so quickly, confusion and misinformation abound – mostly accidental but some deliberate – as a reporter tries to get the facts from many different places, increasingly including user-generated content in addition to traditional sources, eg, newswires and official spokespeople.

Especially at times like that, you want to be sure of what you intend to report with confidence, based on verifiable facts, that others will read, see and hear. And you need to do it very quickly.

Enter the Verification Handbook, a ground-breaking new resource for journalists and aid responders which provides step-by-step guidelines for using user-generated content during emergencies, and how to verify that content and the sources of it.

Verification Handbook

In a crisis situation, social networks are overloaded with situational updates, calls for relief, reports of new developments, and rescue information. Reporting the right information is often critical in shaping responses from the public and relief workers; it can literally be a matter of life or death.

The Handbook prescribes best practice advice on how to verify and use this information provided by the crowd, as well as actionable advice to facilitate disaster preparedness in newsrooms

The Handbook is divided into the following chapters:

  1. When Emergency News Breaks
  2. Verification Fundaments: Rules to Live By
  3. Verifying User-Generated Content
  4. Verifying Images
  5. Verifying Video
  6. Putting the Human Crowd to Work
  7. Adding the Computer Crowd to the Human Crowd
  8. Preparing for Disaster Coverage
  9. Creating a Verification Process and Checklist(s)
  10. Verification Tools

There are also a number of cases studies – including one that explains the giant beach ball on the loose photo at the top of this page – so the guide starts out with real credibility and not purely an academic-looking work.

Publisher The European Journalism Centre in Maastricht, The Netherlands, says it’s the first-ever guide for reporters and editors who use user-generated content during humanitarian emergencies. It is edited by Craig Silverman, author and founder of Regret The Error, now at The Poynter Institute in the US, and includes contributions by some credible and trusted names from across the world of journalism (scroll down from the website landing page to see who the authors are).

Significantly, the Verification Handbook is positioned as being a useful resource not only for reporters:

While it primarily targets journalists and aid providers, the Handbook can be used by anyone. Its advice and guidance are valuable whether you are a news journalist, citizen reporter, relief responder, volunteer, journalism school student, emergency communication specialist, or an academic researching social media.

If you publish anything online in a professional capacity, whatever your role, journalist or not, on which you have based your content on that of others, you will find the Verification Handbook worth bookmarking.

The guide is available as a website and, next month, as a downloadable PDF file, and in print, as well as a Kindle version for Amazon’s ebook reader.

What an excellent resource.

More possibilities with extended-time live video from Google+

Live Hangouts On Air

Wow – now you can do a Google Hangout On Air (a live video broadcast) for up to 8 hours!

That’s a huge amount of additional time from the previous 1-hour-maximum you had. And remember: up to 8 hours means just that – you don’t have to do 8 whole hours.

Oh what possibilities! Here are just 4:

  1. A live idea-a-thon to flesh out thinking and ideas for brand engagement via live participation with brand owners, customers and fans on the social web.
  2. Live segments over a set period with different people talking about different aspects of a topic.
  3. Live broadcast everything in a one-day conference or other event.
  4. Be very creative and experiment with your movie idea via “live TV over the web”.

Plus you get a recording of everything you do that gets published on your YouTube channel, and which you can edit.

How can you see opportunities?

Reshared post from +Tom Batkin

8 hours Rolled out!

You will see a Notification box above the start broadcast button in the green room

Hopefully you will not look as serious as I do in this selfie…..Note to self , smile next time

Big thanks to +Dawn R Nocera for letting me know where the notification was located

#hangouts   #hangoutsonair   #TheYearOfThePlus

cc +Ronnie Bincer ?

(Via Krishna De)

Know where the legal line lies in what you can and cannot say online

Attorney General's OfficeIf you need further evidence that social media is now very much part of the fabric of contemporary society, it comes in the form of an initiative by the Attorney General’s Office designed “to help prevent social media users from committing a contempt of court.”

Attorney General for England and Wales Dominic Grieve, QC, MP – the British government’s senior legal adviser – announced a change in government policy today about ‘not for publication’ advisories issued to the mainstream media designed to make sure that a fair trial takes place and warn people that comment on a particular case needs to comply with the Contempt of Court Act 1981.

[…] Blogs and social media sites like Twitter and Facebook mean that individuals can now reach thousands of people with a single tweet or post. This is an exciting prospect, but it can pose certain challenges to the criminal justice system.

In days gone by, it was only the mainstream media that had the opportunity to bring information relating to a court case to such a large group of people that it could put a court case at risk. That is no longer the case, and is why I have decided to publish the advisories that I have previously only issued to the media.

In other words, anyone with an internet connection can now read publicly what previously went privately only to a small group.

You’ll be able to read future advisories on the Attorney General’s Office website and via Twitter – just follow @AGO_UK.

In his announcement, the Attorney General added:

[…] I hope that by making this information available to the public at large, we can help stop people from inadvertently breaking the law, and make sure that cases are tried on the evidence, not what people have found online.

It’s a good initiative as raising awareness that leads to better understanding will provide people with the opportunity to act within the law and, thus, avoid themselves being in the dock.

It may surprise you (or not) that quite a number of people seem to believe that you can talk about anything online via social networks such as Twitter and Facebook with impunity. Say what you like, it seems to be: there is little consequence from a quick tweet or status update.

Even in professions like public relations, awareness and understanding of what you can and cannot say publicly on social networks from a legal point of view is pretty low, as evidenced by an informal quiz during the Don’t Risk Litigation: Know Your Social Media Law session at the CIPR’s The Public Relations Show 2013 in London last week.

I participated in that session and took part in the quiz, along with the other 50 or so session attendees, being one of only five people left standing by the end of it, ie, we had the correct answers.

You can listen to that session including the quiz in this CIPR podcast:

(If you don’t see the audio player above, listen on SoundCloud.)

In the past, the Attorney General has issued around five advisories per year although the announcement notes that ten have been issued so far in 2013.

Whatever the number, make sure you’re keeping current with the law and social media, especially if you’re a communicator whose clients (or employer) would expect you to know where the line lies between what you can and cannot say online.

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