The Hobson and Holtz Report – Podcast #773: September 15, 2014

FIRCongratulations to FIR’s Andrea Vascellari, who’s joined Edelman in Dubai as a Digital Planner;

Quick News: Education is the new PR measurement challenge at Measurement Week, Texas PR agency Status Labs takes ethics violations to a whole new level, CIPR launches nine recommendations for enabling flexible working in public relations, a journalist read and replied to every PR email he received for a week; Ragan promo;

News That Fits: Blogging declines among the Fortune 500 according to latest annual survey from the University of Massachusetts Dartmouth; Dan York’s Tech Report: Apple’s announcement of iPhone 6, Apple Pay and Apple Watch and the live streaming lessons, launch of Known for web publishing; why every content marketer needs an editor; the Media Monitoring Minute with CustomScoop; listener comments from the FIR Podcast Community on Google+; the past week on the FIR Podcast Network; everything you need to know about running a successful webinar; Igloo Software promo; a further look at the Indie Web and its potential impact on organizational communication;

Music from Louis Prima Jr. and the Witnesses; and more.

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Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir; Igloo Software, providers of an intranet you’ll actually like, delivered securely with our cloud platform: learn more at www.igloosoftware.com/fir.

For Immediate Release: The Hobson and Holtz Report for September 15, 2014: A 91-minute podcast recorded live from Concord, California, USA, and Wokingham, Berkshire, England.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all podcasts in the FIR Podcast Network, subscribe to the “everything” RSS feed. To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday September 22…

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

The Hobson and Holtz Report – Podcast #772: September 8, 2014

FIR‘Young PR Pros’ podcast joins the FIR Podcast Network with hosts Kristine D’Arbelles and Julia Kent;

Quick News: NYPD is sending precinct commanders to Twitter school, Sprinklr acquires Branderati, mobile is driving changes in coupon-related behaviour, prosperity is why languages die say researchers; Ragan promo;

News That Fits: Five trends shaping the future of work; how to speed up legal approvals; the Media Monitoring Minute with CustomScoop; listener comments from the FIR Podcast Community on Google+; what is experiential marketing and why do you need it?; Dan York’s Tech Report: Apple’s event on September 9, Skype iPhone audio conferencing, WordPress 4.0; Igloo Software promo; the past week on the FIR Podcast Network; what else is wrong with native advertising?;

Music from Michele Ari; and more.

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Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir; Igloo Software, providers of an intranet you’ll actually like, delivered securely with our cloud platform: learn more at www.igloosoftware.com/fir.

For Immediate Release: The Hobson and Holtz Report for September 8, 2014: A 93-minute podcast recorded live from Wokingham, Berkshire, England, and Concord, California, USA.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all podcasts in the FIR Podcast Network, subscribe to the “everything” RSS feed. To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday September 15…

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

The Hobson and Holtz Report – Podcast #771: September 1, 2014

FIRShel’s recording solo this week;

Quick News: Google ends Authorship for search results, would you use your LinkedIn company page to replace your company website?, Facebook partners with Ditto to scan for brands in photos on Facebook and Instagram, organic search drives 51 percent of traffic to sites with social media driving only 5 percent, Facebook test lets users search old posts, ALS files trademark for ice bucket challenge;  Ragan promo;

News That Fits: GOP watchdog takes on US Labor Department’s employee communications efforts; cheer up, there’s a growing demand for communication skills; the Media Monitoring Minute with CustomScoop; Dan York’s Tech Report: Twitter Analytics, Apple’s big event, Instagram’s Hyperlapse, and more; listener comments in audio and from the FIR Podcast Community on Google+; the past week on the FIR Podcast Network; Igloo Software promo; social media and the spiral of silence;

Music from Trigger Hippy; and more.

Listen Now:

Get FIR:

Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir; Igloo Software, providers of an intranet you’ll actually like, delivered securely with our cloud platform: learn more at www.igloosoftware.com/fir.

For Immediate Release: The Hobson and Holtz Report for September 1, 2014: A 64-minute podcast recorded live from Concord, California, USA.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all podcasts in the FIR Podcast Network, subscribe to the “everything” RSS feed. To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday September 8…

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

The Hobson and Holtz Report – Podcast #770: August 25, 2014

FIRQuick News: Go through US Customs Control with just an app on your iPhone, browser extension exposes native ads, the 25 most popular mobile apps in the US, Adam Carolla settles patent troll’s suit over podcasting; Ragan promo;

News That Fits: Should a PR firm reflect the client’s demographics when that client is the City of Ferguson?; Dan York’s Tech Report: the Twitter timeline, SoundCloud; Sky News’ digital platform for 16-25 year olds ahead of 2015 UK general election; the Media Monitoring Minute with CustomScoop; listener comments in email and in the FIR Podcast Community on Google+; a look at Amtrak’s content marketing and the Writer in Residence program; the past week on the FIR Podcast Network; Igloo Software promo; how the Financial Times is experimenting with FT Antenna, its new Twitter aggregation service;

Music from Winter Harvest; and more.

Listen Now:

Get FIR:

Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir; Igloo Software, providers of an intranet you’ll actually like, delivered securely with our cloud platform: learn more at www.igloosoftware.com/fir.

For Immediate Release: The Hobson and Holtz Report for August 25, 2014: An 83-minute podcast recorded live from Concord, California, USA, and Wokingham, Berkshire, England.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all podcasts in the FIR Podcast Network, subscribe to the “everything” RSS feed. To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday September 1…

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

FIR Interview: Melissa Agnes and Gerard Braud debate “going dark” with social media in a crisis

Crisis headlines

Social media has become a standard component of crisis communication efforts.

In an August 6 blog post, crisis communications and media training consultant Gerard Braud of Braud Communications argued that there could be crisis situations in which institutions would be best served by taking down their Facebook page or other social media outposts.

Looking at the flood of negative, critical, and even outrageous comments left to Emory Healthcare’s Facebook page after the hospital began treating an Ebola victim, Braud concluded, “Sometimes in a crisis, you may find that it is in your best interest to rely on conventional crisis communications tools. It may be better to take your social media sites down completely until the crisis is over. If people need information, they are smart enough to find it on your primary website.”

Melissa Agnes, president and co-founder of Agnes+ Day, a crisis intelligence consultancy, took exception in a response on her own blog. “Social media presents so many powerful opportunities to communicate and build trusting relationships with your audiences,” Agnes wrote. “Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days. Doing so will only hurt your organization’s reputation.”

Braud and Agnes engaged in a very professional conversation in the comments sections of their posts. In this interview, FIR co-host Shel Holtz talks with both crisis experts about their points of view, where they agree and where they differ, the role of social media generally in a crisis, and how that role could vary depending on the nature of the organization and its social media presence.

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About our Conversation Partner

Melissa AgnesMelissa Agnes, President and co-founder of Agnes + Day Inc., has developed an international reputation for crisis management, planning and training. Her client list includes government agencies, Fortune 500 companies, the healthcare industry, the oil and gas industry and a wide range of public, private and not-for-profit organizations.

A sought-after speaker on the topics of crisis and issues management in this digital age, Melissa travels the world speaking to audiences including NATO, GCC, Ministries of Foreign Affairs, Ministries of Defence, Oil and Gas Associations and more.

Melissa is the editor of the highly-acclaimed Crisis Intelligence Blog, and the host of the globally-recognized Crisis Intelligence Podcast.

Gerard Braudgerard_braud is a 20-year veteran in the field of crisis communications. Prior to that, he spent 15 years as a journalist.

He prides himself not on the crises he’s managed after they went public, but through the vast number of events that never reached the crisis level. His strategy is to help organizations write an effective crisis communications plan on a clear sunny day so they can communicate at their best on their darkest day.

Gerard is author of a crisis communications blog.

  • Reach Gerard on Twitter at @gbraud.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

Check the FIR website for information about other FIR podcasts. To receive all podcasts in the FIR Podcast Network, subscribe to the “everything” RSS feed.

This FIR Interview is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information: www.ragan.com.

Podsafe music – On A Podcast Instrumental Mix (MP3, 5Mb) by Cruisebox.

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)

The Hobson and Holtz Report – Podcast #769: August 18, 2014

FIRNew FIR interview coming this week with Gerard Braud and Melissa Agnes, authors of posts with conflicting views of using social media in a crisis; FIR Podcast Network host Chuck Hester appeared on TWiT’s The Social Hour as a LinkedIn expert; alert to IABC members: servers suffered a cyber-attack, no passwords or credit cards compromised, make sure your virus protection is up-to-date asks Executive Director Carlos Fulcher;

Quick News: Marking ten years since episode one of Adam Curry’s Daily Source Code and the beginning of podcasting, Snapchat is more popular than Twitter amongst 18-34 year-olds in the US says comScore, embeds of Facebook posts up 50 percent since the launch of Facebook Newswire, if you think robots can’t do your job think again; Ragan promo;

News That Fits: The absence of common sense among some PRs (and others) in the wake of Robin Williams’ death; are we paying enough attention to “dark social”?; the Media Monitoring Minute with CustomScoop; listener comments from the FIR Podcast Community on Google+; UK audience for digital news are shifting to mobile says Ofcom; Igloo Software promo; the past week on the FIR Podcast Network; marketing lessons from the #IceBucketChallenge in support of #StrikeOutALS;

Music from Pretty Visitors; and more.

Listen Now:

Get FIR:

Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir; Igloo Software, providers of an intranet you’ll actually like, delivered securely with our cloud platform: learn more at www.igloosoftware.com/fir.

For Immediate Release: The Hobson and Holtz Report for August 18, 2014: A 95-minute podcast recorded live from Wokingham, Berkshire, England, and Concord, California, USA.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all podcasts in the FIR Podcast Network, subscribe to the “everything” RSS feed. To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday August 25…

(Cross-posted from For Immediate Release, Shel’s and my podcast blog.)