The acceptance hurdles for QR codes

absolutqrQR codes are appearing with increasing frequency in a growing range of marketing and communication activities. I’ve been paying attention to who’s using these two-dimensional barcodes and how in their marketing when I’m out and about, especially in supermarkets, taking pictures when I encounter something interesting and adding some to the QR codes in the wild group on Flickr.

Others are doing the same – here’s a great example from Kris Hoet on what AXA Bank is doing – and adding images and commentary on what they’re encountering.

Notwithstanding these great examples, QR codes are still very much early adopter territory, certainly in Europe and I suspect in the US also, even if they were ubiquitous at the 2011 SxSW Interactive conference and expo recently in Austin, Texas.

SxSW is a good indicator, though, of tech that could be imminently mainstream (Twitter being a good example).

Yet it seems to me that there’s a fundamental hurdle still to jump before QR codes realize their potential for consumers to use them easily and so for them to really enter the mainstream. That hurdle isn’t a creative one (there are plenty of good examples of using QR codes as my small selection suggests) or even a technical one: creating a QR code really is simple.

It’s more of a usability one – when you encounter a code, what do you do? How do you scan it? With your mobile device’s camera? Even if you have a device with a camera, smartphone or any other type, that doesn’t work – you need a barcode scanning app installed on your device.

In his post How Effective Are QR Codes Anyway? at RWW the other day, John Paul Titlow nails it:

[...] Perhaps the biggest obstacle to their widespread adoption is simply the fact that most people don’t own smartphones. Of those that do, they may or may not know what a QR code is or how to use it.

[...] Until QR code readers come built-in natively on a majority of smart phones and those devices are being carried around by a majority of consumers, the technology probably won’t have an enormous impact. In the meantime, they appear to be headed for ubiquity. It’s just a matter of time.

Agree with that conclusion but it may be a while until devices have such apps built-in. I can see better opportunities for marketers, such as this example from UK retailer Debenhams who recently launched a shopping app for Android devices that includes a barcode reader. (I tried it: it has problems with QR codes but works with normal barcodes – that may be fine for Debenhams but not good for promoting use of QR codes.)

Hurdles still to jump, therefore: easy for early adopters but will likely seem too high for now for your average consumer.

Related posts:

More experiments with QR codes

dtqrcode

There’s a lot of experimenting going on these days with QR codes, those square images we see with increasing frequency on everyday items like utility bills, business cards, even building permits, and which you scan with your mobile device’s camera and a barcode-scanning app and which then lets you perform some kind of action or interaction.

I came across an implementation of one this weekend in the form of a QR code published in the culture supplement in Saturday’s Telegraph newspaper, that you see above (click it for the full size).

A couple of things struck me about the Telegraph’s use of a QR code this way, the first time I’ve seen it thus in a UK newspaper. First, the printing in my copy of the newspaper was a bit out of register yet the camera on my HTC Desire smartphone still recognized the code and took me to the Telegraph website page it linked to (more on that in a minute). The barcode app I use is Barcode Scanner for Android.

telegraph-qr

Second and more significantly, the extensive explanation of how to use it that the Telegraph included. So if you’d never seen one before, or had but didn’t know what it was or meant, that will be of major help. I’d expect to see a QR code on its own eventually, with no such explanation as everyone will be familiar with one – you see a QR code and point your mobile device camera at it – and used as a matter of course in printed publications to provide additional or exclusive content. How soon will that be? Depends, I guess, on how frequently we see QR codes and how familiar we become with them. Before the London 2012 Olympics begin in July 2012, I’d say.

I very much like the idea of using a QR code to offer additional or exclusive content the way the Telegraph did. In this example, though, it wasn’t executed well – instead of the "exclusive video interview with Billy Elliot‘s Jamie Bell," I just got the film section home page with lots of links to figure out, but not the one mentioned.

Still, a great idea and I look forward to more.

(I took the picture, above, of the result of scanning the QR code with my HTC Desire on a Nokia N95 8GB. That old phone still is a terrific digital camera. And Google, what possessed you to make taking screenshots on Android phones a complete nightmare compared to the iPhone?)

Get prepared with an IPv6 internet address

ipv4As you may have heard, the Internet is running out of space. Specifically, the addressing system known as the Internet Protocol or IP address that uniquely identifies every single device connected to the global network is close to maximum capacity in its IPv4 guise.

Blame Vint Cerf, the man who invented IPv4 about 40 years ago, and who never imagined that 4 billion IP addresses wouldn’t be enough.

What does the address shortage mean today in practical terms? Probably not much at the moment to the average business or personal user but Charles Arthur’s explanation in The Guardian last month may give it a more immediate focus:

[...] This could mean that in a year’s time you may hear about a new site – yet when you type its address into a web browser or click a link to it on a web page, your computer simply won’t connect to it because it will use an addressing system entirely different to the one used before.

It could even get worse than that, according to James Blessing, a member of the board of the UK’s Internet Service Providers Association (ISPA). "You might find that you can’t get online unless someone else goes offline," he said. "It would be like the internet before broadband, when everything was on dial-up modems, and if too many people were dialling in then you couldn’t get connected."

The problem has been exacerbated, experts agree, because ISPs, governments and companies that make the routers used in households and businesses have ignored the problem until the last moment.

ipv6The solution is a new addressing protocol called IPv6 designed to succeed IPv4 that experts believe will resolve this address exhaustion issue for the foreseeable future.

While IPv4 allows 32 bits for an Internet Protocol address, and can therefore support 2[to the power of 32] (4,294,967,296) addresses, IPv6 uses 128-bit addresses, so the new address space supports 2[to the power of 128] (approximately 340 undecillion or 3.4×10[to the power of 38]) addresses.

Put in plain English, that’s 340,282,366,920,938,463,463,374,607,431,768,211,456 addresses. A lot, in other words, far more than a paltry 4,000,000,000! So there will be plenty of addresses to go around for anyone and anything to connect to the net for a long time to come.

This isn’t something I’ve thought about much other than note the various reports and stories in recent months. Then I noticed that my hosting service, DreamHost, offers IPv6 addresses now at no extra cost. And they explain it very simply:

[...] While an IPv4 address today might look like:

192.0.2.235

an IPv6 address would look like:

2001:0db8:85a3:0000:0000:8a2e:0370:7334

So I set one up for this website which means I’m good to go when IPv4 hits the buffers, which could be as soon as late 2011. My IPv6 address is -

http://[2607:F298:0002:0120:0000:0000:0DDC:1DD7]/

Click it and see. It translates into the human-friendly address you will recognise -

http://www.nevillehobson.com/

If you want to get your own IPv6 address, talk to your hosting service. It may take a little while to propagate across the internet’s addressing system but all should be good within 24-36 hours.

One thing to note – right now, an IPv6 address doesn’t appear to be well supported by URL shortening services like bit.ly and is.gd – both gave errors when I checked my IPv6 address with them, insisting it wasn’t a valid URL. Google’s shortener works fine.

I’m not losing any sleep over this, by the way, and nor should you, but it’s one less thing to have to think about in the (near) future.

Windows boot-up made faster with Soluto

Watching BBC Click on TV yesterday, I was interested to find out more about soluto.com that was mentioned on the show. This is a program for Windows that claims to dramatically speed up the boot time of your computer so that it doesn’t load programs or services that aren’t necessary when the computer is preparing itself for your use, and so makes the PC ready for you to use much more quickly.

I installed it and made some choices on what programs to run during boot; as a result it has already shaved the boot time on a Windows 7 desktop computer by twenty seconds as this screenshot shows.

soluto

That may not sound a lot but a machine that used to take about two minutes to boot is now considerably quicker. Multiply that time saving every day – I usually turn my PCs off every night and start them up again every morning – and it adds up to some useful extra time available.

How does it work? Here’s how Soluto explains it:

Soluto employs innovative low-level Windows kernel technologies to identify what users are asking their PC to do, and what their PC does in return. Soluto is able to pinpoint and analyze what resource obstacles stood in the way of the user’s desired actions. These can be I/O issues, network issues, resource locking, and so on.

Soluto uses the same technologies to determine what actions users took that had a positive effect on their computing experience. For example, pausing certain processes and reconfiguring certain applications can dramatically improve the behavior of a particular piece of software.

This anonymous technical data is gathered and sent to Soluto’s PC Genome, a one of a kind knowledgebase containing statistical insights about PC software and hardware behavior, as well as remedies to alleviate PC usage frustrations. By putting this information into the light, the PC Genome will help consumers and vendors alike.

Soluto employs another set of innovative algorithms to determine which remedies will have a positive impact on each Soluto user’s unique PC system. These remedies are then shared with other relevant Soluto users.

In other words, Soluto analyses what’s running on your PC when it starts up. It makes suggestions based on what it finds and what other Soluto users have chosen to do. You then decide what to do.

It sounds simple enough and it certainly presents information to you in a way that makes it easy to understand that information and thus make an informed decision.

What would you prefer? The approach Windows offers you, buried in the operating system as the system configuration tool -

sysconfig

Or the approach Soluto offers that provides you with simpler information about each program that runs at boot time along with some nice visuals that show you what other users do -

solutoitem

I know which one I prefer!

I like the elegance of the application and how it gives you information like you see in this example of an HP printer service that used to run during boot but is now delayed until the boot is finished – because it’s not actually needed during boot – and that is presented for every program Soluto finds that runs at boot time.

In the case of my desktop PC, that was nearly 90 programs and services. In each case, I was able to quickly make some informed decisions that resulted in the 20-seconds saving I mentioned earlier.

What makes Soluto quite compelling is that the Soluto program you run on your computer isn’t working in complete isolation as Windows’ own configuration tool does. Instead, Soluto draws upon the collective experiences of other Soluto users so that you can make your choices in that context. It also anonymously shares your experiences with others.

That’s what Soluto describes as the PC Genome, a knowledgebase that the developer will launch soon.

Soluto’s tag line is "Anti frustration software." A neat focus on what many people actually experience when they use a PC, usually without having a clear clue why, instead of on the often-confusing technology itself (check the System Configuration screenshot again, above).

Soluto’s in beta – what isn’t these days? – and you can download the program for free. It will run on computers using Windows XP Service Pack 2 and later versions.

Give it a go. Nothing to lose except wasted time.

[Later] Jonathan Marks let me know about a video interview with Tomer Dvir, the co-founder and CEO of Soluto, that Jonathan did at the LeWeb 10 conference in Paris in December.

Six minutes to hear the co-founder tell you why you need Soluto. Nicely produced video, embedded below for your convenience.

Connect your community with a Twitter daily newspaper

nhdailysnip About a month ago, I discovered Paper.li, a service that aggregates content linked to by people in a Twitter community into an online newspaper. It’s one of the most useful ways I’ve found for surfacing news and information I might otherwise have missed entirely.

Not only that, "Neville Hobson Daily," the newspaper I created with Paper.li, gives me insight into the kinds of content some in my own Twitter community find useful or interesting that they link to it. Some of it is similar to the sort of things I would link to but more is new, part of its discovery appeal.

Note that the newspapers you create with Paper.li aren’t about the people in your community who tweet but rather what they link to. I was explaining it to a friend yesterday when I saw that he clearly couldn’t see the remotest value in something like this: he thought it was about publishing people’s tweets. Once he understood that it wasn’t that, he said he could see the potential usefulness of such a tool.

nhdailyisout Other aspects of the newspaper make it compelling, too. Sharing, for instance. It’s all very well to publish your newspaper but what about telling people about it? Paper.li offers a great way to do that – tweet it. What I especially like about this is that Paper.li auto-tweets via your Twitter account once a new edition is published, as this example tweet shows, about once a day.

Each tweet includes an ‘@’ link to some of your Twitter followers who have linked to material that’s included in your Paper.li newspaper, thus increasing the chances for others to retweet your auto-tweet, and so bringing your paper to the attention of the communities of those who retweet.

You can also get notified by email whenever a new edition of your paper is published.

If you prefer, you can see the content in list form rather than as a newspaper, which some people prefer. Hovering your mouse over the name of someone who tweeted produces a little pop-up with the actual tweet concerned, the link and any hashtags that tweeter used.

nhdailylist

I think the overall concept is a great idea. Paper.li isn’t the first such service, nor the only one – The Twitter Times, for instance, has been around for longer (I tried that out a while ago; my newspaper is still published there). Yet I find Paper.li has the edge for me in terms of its elegance and utility.

Speaking of Twitter hashtags, here’s where a service like Paper.li gets really interesting – you can create a newspaper from linked content in hashtags. So if anyone tweets a link to anything and their tweet includes the hashtag you’ve set up a paper for, that content will be included in the next edition.

Here you can see what I mean – "#hcsmeu Daily," a newspaper I set up a few weeks ago under the #hcsmeu hashtag (‘hcsmeu’ standing for Health Care Social Media Europe, a Twitter-driven discussion group set up by Andrew Spong and Silja Chouquet).

hcsmeudaily

This hashtag paper aggregates content linked to by anyone tweeting who used the #hcsmeu hashtag in their tweet. So it’s not about your own community, it’s about the hashtag community which may also include members of your Twitter community.

See the possibilities for sharing and connecting?

I’ve noticed quiet a few people in my Twitter community starting up their own newspapers, people like Sherrilynne Starkie, Robert Harper, UK band Georgia Wonder, Ecademy, Stephen Fry, and Eb Adeyeri, to name but a few.

Paper.li was developed by SmallRivers, a startup based at the EPFL in Lausanne, Switzerland. They say they started out with a single goal in mind:

[...] find an easy way to connect distant communities of shared interest to leverage their respective know-hows and enable collective action. All without leaving their web site, blog or social networking platform.

Paper.li is one way. They also have River.li, a service to "interconnect like-minded sites and related conversations from across the web." I haven’t tried that one yet.

All the services are in alpha, meaning they’re in early-stage development and will evolve and change, or perhaps even cease, no guarantees. The developers actively solicit users’ feedback.

Whatever the route they take, they’re nice ideas.

[Later] GigaOm has an insightful commentary about the Paper.li service including this succinct perspective:

[...] What’s interesting about using Twitter for such a service is that you don’t have to explicitly say which articles you like, or wait for the software to learn what you are interested in — you choose the people you follow and those people choose the links they want to share, and that constitutes your newspaper.

In many ways, this is a natural extension of the idea that if the news is important “it will find me.” In other words, if something is important or interesting, it will eventually make its way to you through your social network, by being shared on Twitter or Facebook or some other service. This is an almost complete inversion of the way media traditionally works, where editors decide what is important and then publish it for readers. In that sense, it is “demand” media rather than “supply” media, or pull rather than push.