Customer disservice from Virgin Media

I thought I was over writing posts about ineffective customer service, the kind of thing that was pretty common four or five years ago. The type of customer service that revolves around call centres and staff that, while friendly and polite enough, either couldn’t move outside their scripted processes, and/or didn’t have accurate information, and/or […]

With Nomad, you’ll always find juice

The bane of contemporary mobile life is your smartphone running out of juice sooner than you expect (what many would undoubtedly see as a classic ‘First World problem‘). It usually happens to me at a conference or other event when I’m using my device a lot for tweets and pics and sharing them online, and […]

Valentine expression

Today is Valentine’s Day, the day traditionally when millions of people express a feeling towards another via the mechanism of anonymous greeting cards they send. Well, note the word ‘traditionally.’ The days of buying a printed Hallmark Valentine card and sending it through the post haven’t quite vanished yet. But things are quite different today, […]

The mutual value of the conversation

The stats helper monkeys have been busy, said WordPress in an overnight email telling me about “Your 2013 in blogging,” a concise analysis of this blog during the year as noted by the stats module in Jetpack, the uber-plugin utility for self-hosted WordPress sites. It’s a concise portrayal of a range of metrics that are […]

It’s all love and hate with Facebook

The thumbs-down symbol to register dislike of something on Facebook has long been a wish expressed by quite a few people. That wish has come to fruition, sort of – there now is a dislike button but only as an add-on to Facebook Messenger, the social network’s text-chat service. The fact that so many people […]