RSS Feed for ExperiencesCategory: Experiences

An enjoyable Dublin experience »

By neville on May 10, 2008 in Events, Experiences, Social Networks, Travel | 0 Comments

I’m still in Dublin following yesterday’s PRII conference at which I spoke about PR and social media.
I gather all the presentations will soon be online at the PRII website, I guess sometime next week.
It was a terrific event. The venue was the ballroom at the Conrad Hotel, a pretty big room. It was packed; I’d [...]

Is Windows Vista really going nowhere? »

By neville on Apr 2, 2008 in Business, Experiences, Reputation, Software, Technology | 6 Comments

A discussion on Twitter early this morning about Windows Vista has got me thinking about faith.
I’ve been a Windows Vista believer since the operating system was in beta.
Even in the face of relentless negative opinion - seemingly everywhere you look - about Microsoft’s latest OS, I still reckon it’s pretty good.
Yes, it does still [...]

Amazing customer service is the new marketing »

By neville on Mar 11, 2008 in Experiences, Hardware, Marketing, Public Relations, Reputation, Technology | 20 Comments

Everyone has tales of their customer service experiences, good and bad.
You tend to hear more about bad experiences than good, it seems to me. Not surprising, I suppose, as when something goes wrong, you want to tell everyone about it. And a blog is a pretty good way of doing that.
With everything so inter-connected [...]

Satisfying the inner geek »

By neville on Mar 10, 2008 in Experiences, Podcasting, Social Networks, Technology | 1 Comment

Does the idea of being marooned on a desert island appeal to you?
Metaphorically, it appeals to me and so I happily accepted an invitation from Neil Dixon a few weeks ago to be a guest on Desert Island Geek.
The format for this 30-minute podcast is simple according to the invitation document Neil sent me:
Desert [...]

I’d love to hear from Dell »

By neville on Jan 18, 2008 in Experiences, Hardware | 8 Comments

My main desktop PC is a Dell XPS Gen5. Runs Windows Vista Ultimate, installed last April. Great computer except for peculiar behaviour when everything on screen freezes up, which happens when… well, just about any time.
Tried to figure it out myself. No luck. Spent hours googling and searching on the Dell Forums. Still no luck.
Even [...]

The big picture with a Nokia N95 8GB »

By neville on Jan 5, 2008 in Entertainment, Experiences, Experimenting, Films, Gadgets, Hardware, Mobile, Technology | 6 Comments

I’ve had a really superb mobile phone for the past three months - a Nokia N95 8GB, the latest generation of a phone that packs 8 gigs of internal flash storage space, has wifi, GPS and more bells and whistles than I could have wished for.
I got my N95 almost by chance. One day [...]

Banish New Year’s Day blues »

By neville on Jan 1, 2008 in Experiences | 2 Comments

Happy New Year

It takes more than gestures to deliver amazing customer service »

By neville on Dec 3, 2007 in Business, Communication, Experiences, Public Relations, Reputation, Technology | 12 Comments

It makes a nice change to have my expectations about Virgin Media exceeded.
Mind you, those expectations were pretty low so it didn’t take much - just a phone call.
I got that call last Thursday morning from a supervisor in Virgin Media’s tech support. His name is David. I don’t know his last name. No [...]

Just a paying customer »

By neville on Nov 28, 2007 in Experiences, NevilleHobson.com, Reputation, Technology | 10 Comments

I really am nonplussed about Virgin Media.
In October, I jumped over hurdles and through hoops in getting online after my broadband net connectivity disappeared for almost four days.
Most of the hurdles and hoops were to do with dealing with Virgin Media’s premium-cost telephone tech support. Truly, an absolute nightmare, and expensive to boot.
First thing this [...]

Meeting the wizard of AUS »

By neville on Nov 20, 2007 in Blogging, Experiences, Social Networks | 0 Comments

I was in London for much of the day yesterday. For a wholly professional reason during the morning, and then for a very pleasant lunch.
I met Trevor Cook.
Trevor’s one of the very first PR bloggers I became virtually acquainted with back in July 2004.
I discovered Trevor via a post he’d written for Global PR [...]

« Previous Posts