Virgin Atlantic’s got it

I saw this TV ad for Virgin Atlantic for the first time last night. The airline first used it in 2010. As you can probably tell, I don’t watch a lot of TV. :)

It captured my imagination. Beautifully made. And it ticks a lot of “connection boxes.” Attractive people, terrific sound track – “I’m Feeling Good” – contemporary and futuristic settings, aspirational, even experiential, solid brand value, shows the company as leading edge.

I want to fly with people like that!

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Virgin Atlantic’s brand new TV advert – “Your airline’s either got it or it hasn’t” – Virgin Atlantic
Welcome to our first ever global TV advert. Featuring the strap-line ‘Your airline’s either got it or it hasn’t', the campaign takes the viewer on a metaphorical flight with Virgin Atl…

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Three things to make QR codes worthwhile

No surprises in this AdAge story about widespread use of QR codes that haven’t captured consumer imagination when it includes this statement:

“Experts cite three reasons that QR codes haven’t caught on.

First, people are confused about how to scan them.

Two, there’s little uniformity among the apps required to read them.

Last, some who have tried the technology were dissuaded by codes that offer little useful information or simply redirect the user to the company’s website.

None of this deters marketers, who seem to be slapping the codes on products for all age groups and demographics.”

Those three things have to come together to make consumer use of QR codes truly worthwhile as a mainstream communication medium.

Content is the easy one for marketers to take care of – offer something that makes it worthwhile for a consumer to interact especially when it’s still not easy to do so.

Maybe 2012 will be the year when those three things do come together.

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Why Marketer Love for QR Codes Is Not Shared by Consumers | Digital – Advertising Age
Quick-response codes are everywhere these days. But consumers are not nearly as excited about QR codes as marketers are.

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(Image at top by Fabrice de Nola, used under Creative Commons license.)

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Evolving the shopping experience

exclusivecontenttescoI noticed something different about an ad in the Telegraph yesterday by UK supermarket chain Tesco, advertising its price-drop campaign – an offer of exclusive content if you “interact with this ad” via your smartphone and an app called Blippar.

The ad is part of an integrated advertising campaign in which Blippar plays a central role.

I came across UK-based Blippar only a few weeks ago. The company describes itself as “an image recognition/tracking platform for brand to consumer interaction.” As with those ubiquitous QR codes you see popping up everywhere, you use the Blippar app to view an ad using the camera on your iPhone or Android device and receive an instant response whether a web link, video, coupon, or perhaps a 3D product experience or augmented reality game. “You won’t know what until you blipp,” says the company.

The similarity to QR codes is purely in how you use your smartphone and its camera, though, as this promo Blippar video on YouTube illustrates.

I tried the Blippar Android app with the Tesco ad. Not sure how my experience was, in reality; the app is in beta so I expect my experience isn’t how it will eventually be. Blippar says one more Android beta version is coming, implying a full release version soon.

This is an interesting development in the retail landscape where economic realities mean that keen pricing and measurable value for money are two of the top new customer loyalty metrics for many people. It illustrates that innovation is alive and well in a market also dominated by consumer demand for ways to shop that reflect high experiential expectations in contemporary society.

Tesco is one of the leading-edge experimenters in this regard (think of what they’ve been doing with QR codes in South Korea, for instance). Yet they’re not alone – there’s plenty of envelope-pushing going on:

  • Upmarket retailer John Lewis says it plans to become the first to offer free wifi access to customers in all its stores, reports Brand Republic. The retailer says the initiative fits in with its ‘Never knowingly undersold’ commitment, because wifi access will allow customers to surf the web to compare prices against its competitors. The service has been trialled in its Peter Jones store in London’s Sloane Square this week and a spokeswoman says the retailer hopes it will be rolled out to all stores by Christmas.
  • Tesco, too, is trialling free wifi in its UK supermarkets, says the FT. It would mean that customers will be able to compare prices and read product reviews as they shop. Tesco is currently experimenting with the wifi service in four stores, said the FT. Mike McNamara, Tesco’s chief information officer, said that if this was successful, it could be rolled out quickly elsewhere. “My guess is it will go to all stores,” he said.
  • The House of Fraser department store chain has opened a concept store in Aberdeen, Scotland, that contains no products for sale, just computers through which you can “relax and browse online” and buy products for home delivery. The Telegraph reports that the  concept store is a key plank of the company’s “multi-channel” strategy, to attract customers that either don’t live close enough to a big town with a department store, or are without a broadband connection at home. The Telegraph’s report notes that rival Debenhams is installing 650 internet kiosks in its department stores to allow shoppers who find a product is out of stock to order the goods to be delivered to their home or the shop.
  • In the US, retail conglomerate Walmart launched My Local Walmart, a Facebook page that lets the retailer’s roughly nine million Facebook fans follow what is happening at their local stores. It covers about 3,500 Walmart outlets and will send alerts to fans about new products and discounts, Reuters reports. “With early Walmarts, customers would walk in and ask the store manager to get a product,” said Stephen Quinn, chief marketing officer of Walmart. “This is going to allow this kind of communication at national scale. Stores become more relevant on a local level because of interaction with customers.” Facebook fans who sign up to the new page will get about two messages a week from their local store at first, Quinn added. Alerts may be triggered by local events such as a high school football game or weather, he said. “A national message is sometimes not relevant,” Quinn said. “We can now say we have sunscreen in the south and snow boots in the north.” My Local Walmart also will have a role in this year’s holiday shopping season, especially on the day after Thanksgiving when shoppers line up early for deals, he added. Shoppers will be able to download maps of their local store, showing them where specific merchandise will be in their store. (Will this come to Asda, the supermarket-chain Walmart subsidiary in the UK, I wonder?)

What a great time to be a shopper, especially with a mobile device!

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Story-telling the Audi way

AudiR18German car maker Audi has published a terrific video that tells a compelling story about teamwork, technology, individual courage and stamina – all requisite elements of what Audi looks for to win the Le Mans 24-Hour Race again this year (it takes place at Le Mans in France on June 11-12).

I imagine, too, that not coincidentally, such words fit with Audi’s brand attributes and values: Vorsprung durch Technik in action, as it were.

Brand Republic reports that Audi will premiere the two-and-a-half-minute film during the UEFA Champions League final which broadcasts live on TV in the UK (and elsewhere in Europe) this coming Bank Holiday weekend.

[...] The film, entitled ‘A day in the life of an Audi driver’, was created by Bartle Bogle Hegarty and is fronted by two-time Le Mans winner, Allan McNish.

It will be shown immediately before the kick-off during ITV and Sky Sports’ live coverage of Manchester United’s clash with Barcelona on Saturday (28 May).

Sky 3D will broadcast a 3D version of the film, which will then be rolled out to cinemas nationwide.

It is the first time Audi has run a 3D ad and the first time it has used a spokesperson in its promotional campaigns.

The 2:35 video is a real audio-visual treat, with an enhanced viewing experience if you watch it full-screen in high definition. (If you don’t see the embed below, watch it at YouTube.)

Brand Republic adds that Audi’s TV and cinema campaign leading up to the race next month will be supported by print activity, a special supplement in The Sunday Times and an app.

Audi has done well at Le Mans in recent years – since first entering the race in 1999, the car maker has won 9 times from 12 starts – including proving that, with the Audi R18 TDI, diesel engines can power cars to win races. (As the owner of an Audi diesel car – an Audi A4 TDI S-Line multitronic – I can attest to its stamina and race-like experiences from time to time!) And they’re looking good for this year’s race.

It doesn’t appear as though the 2011 Le Mans 24-Hour Race will be shown live on free-to-view TV in the UK, more’s the pity. Still, there’s a Facebook page and, of course, a Twitter handle and a hashtag: #24LM.

If you want to know more about “the Grand Prix of Endurance and Efficiency,” the Wikipedia entry “24 Hours of Le Mans” is a great resource, with detailed information including the full history since the first race in 1923.

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Get ready for advertisers’ real-time bidding

realtimebiddingDoes this scenario reflect your recent online experiences?

You are browsing for lampshades on a department store’s website. You grow bored, and surf across to the website of your favourite daily newspaper. Mysteriously, the lampshades follow you: an advertisement for the same brand appears next to the article you are reading.

Welcome to the world of real-time bidding, says The Economist – a cleverer and nosier way of selling advertising that is beginning to shake up the online media business.

I thought it was purely coincidental that ads seemed to have been following me around on my web travels recently. But it looks like it may have been part of what some advertisers are experimenting with to track web behaviour. As The Economist reports, real-time bidding offers an attractive alternative to advertisers and their use of conventional online display advertising with its hit-and-miss, often duplicative approach:

[...] Real-time bidding helps solve these problems by allowing marketers to buy known audiences. Click to open a web page and an automated auction begins. Firms bid to serve an advertisement, taking into account where it will appear and what they know about the presumed viewer from digital traces he has inadvertently left around the web. The winner serves the advertisement, often customising it—so you may see more ads for convertible cars on a sunny day. The whole process generally takes some 150 milliseconds, or less than half the blink of an eye.

[...] BSkyB, Britain’s biggest pay-TV outfit, has used the technology to reach wealthier viewers who might be more interested in a new channel devoted to well-crafted American dramas. It has also taken aim at people who show an interest in 3-D television. And it has cut down on waste from trying to sell subscriptions to people who already have them. Matthew Turner, Sky’s head of digital marketing, expects half the firm’s online budget to go on real-time bidding within two or three years.

Personally, I see it as quite benign compared to what some businesses get up to with opacity in email marketing. But don’t expect radical change soon, says The Economist, as real-time bidding attracts the attention of regulators and politicians.

Still, as advertisers look to make their budgets provide better ROI, better get used to new ideas and advertising methods appearing on a website (or other favourite online place) near you.