Overflow from FIR #511 on December 21, 2009.
- Google News: Eurostar.
- TechCrunch Europe: As hundreds of Eurostar passengers languish, Eurostar ignores Twitter.
- We Are Social: A note about today’s Eurostar crisis.
- Little break, big difference: Our apologies.
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[Blog] FIR Cut: Snow, customer service and crisis communication make Eurostar’s perfect storm [link to post] #fb #in #eurostar
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RT @jangles FIR Cut: Snow, customer service and crisis communication make Eurostar’s perfect storm [link to post]
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