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	<title>Comments on: Ryanair&#8217;s PR disaster</title>
	<atom:link href="http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/feed" rel="self" type="application/rss+xml" />
	<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/</link>
	<description>Business, Communication, Technology</description>
	<pubDate>Tue, 02 Dec 2008 18:07:27 +0000</pubDate>
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		<title>By: treds</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-74141</link>
		<dc:creator>treds</dc:creator>
		<pubDate>Fri, 12 Sep 2008 05:34:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-74141</guid>
		<description>Hi, Today i got to search on different sites when i see the nevillehobson blog i really very impressed that there is a great community where they comments on different topics, so i also relies that i can also participate in this so i write. I don,t know that what did you mean by PR Disaster? but i think that this add was argument and may be for the propose to achieve the fame.</description>
		<content:encoded><![CDATA[<p>Hi, Today i got to search on different sites when i see the nevillehobson blog i really very impressed that there is a great community where they comments on different topics, so i also relies that i can also participate in this so i write. I don,t know that what did you mean by PR Disaster? but i think that this add was argument and may be for the propose to achieve the fame.</p>
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		<title>By: David Q</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-72088</link>
		<dc:creator>David Q</dc:creator>
		<pubDate>Mon, 11 Feb 2008 02:36:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-72088</guid>
		<description>what is a 'PR disaster'? this is anything but! obviously this ad was supposed to stir controversy and it has done just that.. fair play to ryanair! maybe a wrong title was chosen for this post as this is simply the opposite of a pr disaster! ryanair pride themselves on this type of attention so I guess the advertisment was effective then!</description>
		<content:encoded><![CDATA[<p>what is a &#8216;PR disaster&#8217;? this is anything but! obviously this ad was supposed to stir controversy and it has done just that.. fair play to ryanair! maybe a wrong title was chosen for this post as this is simply the opposite of a pr disaster! ryanair pride themselves on this type of attention so I guess the advertisment was effective then!</p>
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		<title>By: neville</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71959</link>
		<dc:creator>neville</dc:creator>
		<pubDate>Sun, 03 Feb 2008 14:10:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71959</guid>
		<description>Can't agree with you at all, Allan.

Ryanair were (are) socially irresponsible with their ad. What may even be worse is if they did think it through the way you suggest.

I don't think Ryanair should ignore the ASA, whatever Ryanair or anyone thinks of the ASA. A far smarter approach would be to a) accept the adjudication and b) lodge an appeal. If you win the appeal, resume.

But this is about bums on seats in a cutthroat business. So ends justify means, eh?

Wrong, just wrong.</description>
		<content:encoded><![CDATA[<p>Can&#8217;t agree with you at all, Allan.</p>
<p>Ryanair were (are) socially irresponsible with their ad. What may even be worse is if they did think it through the way you suggest.</p>
<p>I don&#8217;t think Ryanair should ignore the ASA, whatever Ryanair or anyone thinks of the ASA. A far smarter approach would be to a) accept the adjudication and b) lodge an appeal. If you win the appeal, resume.</p>
<p>But this is about bums on seats in a cutthroat business. So ends justify means, eh?</p>
<p>Wrong, just wrong.</p>
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		<title>By: Allan Jenkins</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71957</link>
		<dc:creator>Allan Jenkins</dc:creator>
		<pubDate>Sun, 03 Feb 2008 13:23:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71957</guid>
		<description>I'd give you "puerile" and "bad taste" if I thought Ryanair was thinking "Now, how do we get sexually frustrated louts on our airplanes... any ideas?"

They made ironic fun &lt;em&gt;of&lt;/em&gt; a tired cliché, made ironic fun &lt;em&gt;with&lt;/em&gt; a tired cliché. Using a model who is clearly &lt;em&gt;not&lt;/em&gt; a schoolgirl (Sallie: go to a Halloween party next year. Count the "schoolgirls"... this IS a cliché).

And the ASA &lt;em&gt;should be&lt;/em&gt; ignored. They got this one way wrong.... probably a result of being old, conservative and politically correct.</description>
		<content:encoded><![CDATA[<p>I&#8217;d give you &#8220;puerile&#8221; and &#8220;bad taste&#8221; if I thought Ryanair was thinking &#8220;Now, how do we get sexually frustrated louts on our airplanes&#8230; any ideas?&#8221;</p>
<p>They made ironic fun <em>of</em> a tired cliché, made ironic fun <em>with</em> a tired cliché. Using a model who is clearly <em>not</em> a schoolgirl (Sallie: go to a Halloween party next year. Count the &#8220;schoolgirls&#8221;&#8230; this IS a cliché).</p>
<p>And the ASA <em>should be</em> ignored. They got this one way wrong&#8230;. probably a result of being old, conservative and politically correct.</p>
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		<title>By: neville</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71956</link>
		<dc:creator>neville</dc:creator>
		<pubDate>Sun, 03 Feb 2008 12:42:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71956</guid>
		<description>Heh! Good question, Allan! I saved the image file as ryanair-hottie.jpg because it's a more apt description.

And think of search engine keywords ;)

I don't like the ad. I think it's puerile and in exceptionally poor taste. Unlike the 13 complainants to the ASA, though, I don't believe it's indecent. Yet I can understand why 13 people may think so.

Sallie's point is a good one - the kiddie-porn overtones.

As for my PR disaster point (and I said in &lt;a href="http://www.nevillehobson.com/2008/01/31/the-hobson-holtz-report-podcast-315-january-31-2008/" rel="nofollow"&gt;FIR #315&lt;/a&gt; that I think it &lt;em&gt;is&lt;/em&gt; a PR disaster, not a maybe), that's mostly to do with the way in which Ryanair is responding to criticism including the ASA adjudication.

Heather, I wouldn't fly Ryanair by deliberate choice. Yet if Ryanair were the only option, then I guess I would. Does that make me a hypocrite? I don't know (I don't think it does), but I would do that only if there really were no other option to travel.

Michael, that Egg story is only getting started. For me the credibility of it is stretched when the bank says the global credit crunch has nothing to do with it. I don't believe that.</description>
		<content:encoded><![CDATA[<p>Heh! Good question, Allan! I saved the image file as ryanair-hottie.jpg because it&#8217;s a more apt description.</p>
<p>And think of search engine keywords <img src='http://www.nevillehobson.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>I don&#8217;t like the ad. I think it&#8217;s puerile and in exceptionally poor taste. Unlike the 13 complainants to the ASA, though, I don&#8217;t believe it&#8217;s indecent. Yet I can understand why 13 people may think so.</p>
<p>Sallie&#8217;s point is a good one - the kiddie-porn overtones.</p>
<p>As for my PR disaster point (and I said in <a href="http://www.nevillehobson.com/2008/01/31/the-hobson-holtz-report-podcast-315-january-31-2008/" rel="nofollow">FIR #315</a> that I think it <em>is</em> a PR disaster, not a maybe), that&#8217;s mostly to do with the way in which Ryanair is responding to criticism including the ASA adjudication.</p>
<p>Heather, I wouldn&#8217;t fly Ryanair by deliberate choice. Yet if Ryanair were the only option, then I guess I would. Does that make me a hypocrite? I don&#8217;t know (I don&#8217;t think it does), but I would do that only if there really were no other option to travel.</p>
<p>Michael, that Egg story is only getting started. For me the credibility of it is stretched when the bank says the global credit crunch has nothing to do with it. I don&#8217;t believe that.</p>
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		<title>By: Michael Blowers</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71953</link>
		<dc:creator>Michael Blowers</dc:creator>
		<pubDate>Sun, 03 Feb 2008 10:28:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71953</guid>
		<description>What about the Egg credit card story yesterday for a PR disaster? - from the coverage it got I can't see much upside on this one. Anyone looking for an example for an organisation with masochistic tendancies should look no further!

Egg said the 130,000 odd cancelled accounts were due to their enhanced risk, however the overwelming feedback from the cancelled account holders was that Egg made no money out of them becuase they paid off their balance each month. 

On one level its an organisation rejecting its customers and on a more sinister utter level corporate hypocracy, from the worlds biggest bank (Citibank) at a time when they need all the friends they can get!</description>
		<content:encoded><![CDATA[<p>What about the Egg credit card story yesterday for a PR disaster? - from the coverage it got I can&#8217;t see much upside on this one. Anyone looking for an example for an organisation with masochistic tendancies should look no further!</p>
<p>Egg said the 130,000 odd cancelled accounts were due to their enhanced risk, however the overwelming feedback from the cancelled account holders was that Egg made no money out of them becuase they paid off their balance each month. </p>
<p>On one level its an organisation rejecting its customers and on a more sinister utter level corporate hypocracy, from the worlds biggest bank (Citibank) at a time when they need all the friends they can get!</p>
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		<title>By: Allan Jenkins</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71942</link>
		<dc:creator>Allan Jenkins</dc:creator>
		<pubDate>Sat, 02 Feb 2008 17:57:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71942</guid>
		<description>Oh, Hobson! PR &lt;em&gt;disaster&lt;/em&gt;?

You &lt;em&gt;love&lt;/em&gt; the ad. Why else would you have renamed the photo "ryanair-&lt;strong&gt;&lt;em&gt;hottie&lt;/em&gt;&lt;/strong&gt;"? On the BBC, it was "Ryanair advert."

But I digress.

I see nothing wrong with the ad. While cheap fares and illicit sex have gone hand-in-hand since the first charter vacation/holiday, one would have to be all-too-seriously literal-minded to draw a connection here.

Ryanair did perfectly right to ignore the ASA. Pity they didn't ask the ad agency to draft their response... a copywriter's dream.</description>
		<content:encoded><![CDATA[<p>Oh, Hobson! PR <em>disaster</em>?</p>
<p>You <em>love</em> the ad. Why else would you have renamed the photo &#8220;ryanair-<strong><em>hottie</em></strong>&#8220;? On the BBC, it was &#8220;Ryanair advert.&#8221;</p>
<p>But I digress.</p>
<p>I see nothing wrong with the ad. While cheap fares and illicit sex have gone hand-in-hand since the first charter vacation/holiday, one would have to be all-too-seriously literal-minded to draw a connection here.</p>
<p>Ryanair did perfectly right to ignore the ASA. Pity they didn&#8217;t ask the ad agency to draft their response&#8230; a copywriter&#8217;s dream.</p>
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		<title>By: Sallie Goetsch (rhymes with "sketch")</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71909</link>
		<dc:creator>Sallie Goetsch (rhymes with "sketch")</dc:creator>
		<pubDate>Sat, 02 Feb 2008 00:06:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71909</guid>
		<description>It's the kiddie-porn overtones that make the ad problematic. If they'd (un)dressed the model as a university student, I doubt anyone would have batted an eyelash. And Ryanair's response to the complaints suggests they would be insensitive in other areas. Disaster? Perhaps not, but it's likely there's one to come in the future if this is their attitude.</description>
		<content:encoded><![CDATA[<p>It&#8217;s the kiddie-porn overtones that make the ad problematic. If they&#8217;d (un)dressed the model as a university student, I doubt anyone would have batted an eyelash. And Ryanair&#8217;s response to the complaints suggests they would be insensitive in other areas. Disaster? Perhaps not, but it&#8217;s likely there&#8217;s one to come in the future if this is their attitude.</p>
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		<title>By: Heather Yaxley</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71887</link>
		<dc:creator>Heather Yaxley</dc:creator>
		<pubDate>Fri, 01 Feb 2008 09:17:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71887</guid>
		<description>Neville - I am planning to fly with Ryanair very soon, primarily because they use Bournemouth which is much closer and more pleasant than Heathrow or Gatwick.  

However, the contempt they show to customers by charging for everything - even using the check-in desk - belies the cheap headline prices.  That is probably going to end up losing them more business than this daft advert.  How many people really just want to pre-book online and walk on with 10kg hand luggage just to get the cheap price (excluding taxes)?

I'd prefer to use Flybe from Southampton, but they stopped the useful Toulouse destination and only start to fly to Perpignan from 1 March.   As much as I object to the business strategy of Michael O'Leary, I've made a pragmatic decision.

In my view it is time for the other airlines to exploit Ryanair's weaknesses - including their crass advertising.</description>
		<content:encoded><![CDATA[<p>Neville - I am planning to fly with Ryanair very soon, primarily because they use Bournemouth which is much closer and more pleasant than Heathrow or Gatwick.  </p>
<p>However, the contempt they show to customers by charging for everything - even using the check-in desk - belies the cheap headline prices.  That is probably going to end up losing them more business than this daft advert.  How many people really just want to pre-book online and walk on with 10kg hand luggage just to get the cheap price (excluding taxes)?</p>
<p>I&#8217;d prefer to use Flybe from Southampton, but they stopped the useful Toulouse destination and only start to fly to Perpignan from 1 March.   As much as I object to the business strategy of Michael O&#8217;Leary, I&#8217;ve made a pragmatic decision.</p>
<p>In my view it is time for the other airlines to exploit Ryanair&#8217;s weaknesses - including their crass advertising.</p>
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		<title>By: Badger Gravling</title>
		<link>http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71834</link>
		<dc:creator>Badger Gravling</dc:creator>
		<pubDate>Thu, 31 Jan 2008 10:34:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.nevillehobson.com/2008/01/30/ryanairs-pr-disaster/#comment-71834</guid>
		<description>Maybe it's just me, but I really don't get how Ryanair has breached social responsibility? Far more sexually explicit advertising has existed to promote a huge range of goods, and more flesh would be on display walking down any UK High Street - even in January.

Bearing in mind that it ran in national and regional papers, I'd question how much value to put on just 13 complaints from the total readership who would have seen the advert? Especially as my guess would be that it's down to current concerns about the safety of schoolchildren, and a complete overreation...</description>
		<content:encoded><![CDATA[<p>Maybe it&#8217;s just me, but I really don&#8217;t get how Ryanair has breached social responsibility? Far more sexually explicit advertising has existed to promote a huge range of goods, and more flesh would be on display walking down any UK High Street - even in January.</p>
<p>Bearing in mind that it ran in national and regional papers, I&#8217;d question how much value to put on just 13 complaints from the total readership who would have seen the advert? Especially as my guess would be that it&#8217;s down to current concerns about the safety of schoolchildren, and a complete overreation&#8230;</p>
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